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Informal Communication

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On this page, we're detailing how informal communication occurs at GitLab, and why it matters in an all-remote culture.

Formally design informal communications

In colocated environments, informal communication is naturally occuring. When individuals are physically located in the same space, there are ample opportunities to chitchat and carry on conversations outside of formal business settings.

Informal communication is important, as it enables friendships to form at work related to matters other than work. Those who feel they have genuine friends at work are more likely to enjoy their job, perform at a high level, feel invested in the company, and serve others within the organization. At GitLab, we desire those outcomes as well, reinforcing our Results value.

For all-remote companies, leaders should not expect informal communication to happen naturally. There are no hallways for team members to cross paths in, no carpools to the office, etc.

In the video above, GitLab co-founder and CEO Sid Sijbrandij discusses informal communication within an all-remote company with Vlad Lokshin, co-Founder and CEO at Turtle.

If you do all-remote, do it early, do it completely, and change your work methods to accommodate it. Be intentional about informal communication. All-remote forces you to do the things you should be doing anyway, earlier. - GitLab co-founder and CEO Sid Sijbrandij

In an all-remote environment, informal communication should be formally addressed. Leaders should organize informal communication, and to whatever degree possible, design an atmosphere where team members all over the globe feel comfortable reaching out to anyone to converse about topics unrelated to work.

Devote time to fostering relationships

GitLab marketing team Show & Tell social call GitLab marketing team Show & Tell social call

In all-remote environments, there should be a greater emphasis placed on carving out time to get to know one another as humans. To connect and bond as empathetic beings with interests, emotions, fears, and hopes — people, not just colleagues.

If you've spent any length of time in a corporate setting, you've probably seen a company institute a weekly or monthly "happy hour," designed to gather employees in a shared space to converse about topics unrelated to work.

For colocated companies, the occasional team offsite — to take in a sporting event, to enjoy a shared lunch, etc. — may be enough to supplement naturally occuring informal communication in the office.

Below are a number of intentional facets of GitLab's culture, created to foster informal communication. We welcome other all-remote companies to iterate on these and implement as desired.

"I’ve been given a tour of team members’ new houses, admired their Christmas decorations, squealed when their pets and kids make an appearance and watched them preparing dinner – glimpses into the personal lives of my colleagues that I’ve never had in any office job." - Rebecca, Managing Editor, GitLab

Using emojis to convey emotion

Though emojis have commonly been reserved for personal conversations that occur outside of the workplace, all-remote employees should feel comfortable using them in everyday discourse with team members.

Perception has shifted on using emojis in professional settings. In Slack alone, north of 26 million custom emojis have been created since the feature was introduced. In all-remote settings, where you may never meet a colleague in person, leveraging visual tools to convey nuance in tone, emphasis, and emotion can lead to more emphathy and a tighter human connection.

Using emoticons, emoji, and stickers can supplement the lack of human nonverbal cues in computer-mediated environment. The results show that proper use of emoticons, emoji, and stickers, especially positive emoticons, is conducive to both relationship formation and cognitive understanding. They not only help participants express emotions and manage interrelations but also function as words to aid message comprehension. - Ying Tang and Khe Foon Hew, researchers at the University of Hong Kong

Too, emojis can create a more inclusive communication environment. When you're working with colleagues where the de facto business language isn't someone's first language, more universal indicators (e.g. "eyes" for "I've seen this" or "smile" for positivity) can reduce the mental burden of deciphering a message.

Coffee chats

We understand that working remotely leads to mostly work-related conversations with fellow team members, so everyone at GitLab is encouraged to dedicate a few hours a week to having social calls with anyone in the company.

It's a great chance to get to know who you work with, talk about everyday things and share a coffee, tea, or your favorite beverage. We want you to make friends and build relationships with the people you work with to create a more comfortable, well-rounded environment.

Scheduling a Coffee Chat

GitLab Team Members can easily schedule a Coffee Chat in Google Calendar and link it to Zoom, with a 1-click link to the video call.

Watch this short video to see how it's done.

  1. Search for the person in Google Calendar
  2. Click the time and name the meeting Name / Name coffee-chat
  3. Click on Make it a Zoom meeting

Google Calendar will warn you if the time is outside the other person's working hours, and you can select from a list of suggested times.

The Donut Bot

Team members can join the #donut_be_strangers Slack channel to be paired with a random team member for a coffee chat. The "Donut" bot will automatically send a message to two people in the channel every other Monday. Please schedule a chat together, and Donut will follow up for feedback. Of course, you can also directly reach out to your fellow GitLab team-members to schedule a coffee chat in the #donut_be_strangers Slack channel or via direct message.

Social Calls

Some teams at GitLab organize informal social calls on a regular basis in order to build camaraderie. The data team has them every Tuesday. Team members and managers are encouraged to create these calls as a medium for informal, agenda-free interaction between team members.

Consider creating a shared calendar for social events to more broadly allow people to join and be aware of social events that are in a more convenient time zone. For example, GitLab's marketing team has a "Show and Tell" call where team members are encouraged to display something they've crafted and share the story behind it.

Coworking calls

These video calls are scheduled working sessions on Zoom where team members can work through challenging tasks with a coworker, or simply hang out while each person works on their own tasks. This recreates a productive working session you might have in person in a traditional office setting, but from the comfort of your own desk. Want to try advanced mode? Screen share as you work together (keeping in mind any confidentiality issues).

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