| KPI | Health | Status |
|---|---|---|
| GitLab.com Availability | Attention |
|
| Mean Time To Production (MTTP) | Okay |
|
| Infrastructure Hosting Cost per GitLab.com Unique Monthly Active Users | Attention |
|
| Infrastructure Hosting Cost per Free GitLab.com Unique Monthly Active Users | Attention |
|
Percentage of time during which GitLab.com is fully operational and providing service to users within SLO parameters. Definition is available on the GitLab.com Service Level Availability page.
Target: equal or greater than 99.95%
URL(s)
Health: Attention
Measures the elapsed time (in hours) from merging a change in gitlab-org/gitlab projects master branch, to deploying that change to gitlab.com. It serves as an indicator of our speed capabilities to deploy application changes into production.
Target: less than 12 hours
URL(s)
Chart (Sisense↗)
Health: Okay
This metric reflects an estimate of the dollar cost necessary to support one user in GitLab.com. It is an important metric because it allows us to estimate infrastructure costs as our user base grows. Infrastructure Hosting Cost comes from Netsuite; it is a sum of actual amounts within GitLab.com:Marketing and GitLab.com departments, with account names '5026 - Hosting Services COGS' or '6026 - Hosting Services'. This cost is divided by UMAU
Target: less than .80
This KPI cannot be public.
URL(s)
Health: Attention
This metric reflects an estimate of the dollar cost necessary to support one user in GitLab.com at the Free tier. As we approach 2021 we're intending to dedicate effort to improving the spend efficiency for the Free user tier.
Target: less than .50
This KPI cannot be public.
URL(s)
Health: Attention
This is a subset of an existing KPI. Please see the definition for the parent KPI.
Employees are in the division "Engineering" and department is "infrastructure".
Target: greater than 0.9
URL(s)
Chart (Sisense↗)
Health: Okay
This is a subset of an existing KPI. Please see the definition for the parent KPI.
We need to spend our investors' money wisely. We also need to run a responsible business to be successful, and to one day go on the public market.
Target: Identified in Sisense Chart
Health: Okay
Measures the time (in hours) between failures for the two most recent SLO breaches for any given service. MTBF is an internal system measurement used as an indicator on whether focus is necessary for individual services, used in combination with GitLab.com service maturity to inform the need for additional focus on the service. MTBF is not a measure of the customer perceived impact, for that see GitLab.com Availability and MTBI.
Target: TBD
URL(s)
Health: Problem
Measures the mean elapsed time (in hours) from the start of one production incident, to the start of the next production incident. It serves primarily as an indicator of the amount of disruption being experienced by users and by on-call engineers. This metric includes only Severity 1 & 2 incidents as these are most directly impactful to customers. This metric can be considered "MTBF of Incidents".
Target: more than 120 hours
URL(s)
Chart (Sisense↗)
Health: Problem
We remain efficient financially if we are hiring globally, working asynchronously, and hiring great people in low-cost regions where we pay market rates. We track an average location factor by function and department so managers can make tradeoffs and hire in an expensive region when they really need specific talent unavailable elsewhere, and offset it with great people who happen to be in low cost areas.
Target: equal or less than 0.58
Chart (Sisense↗)
Health: Attention
This is a subset of an existing KPI. Please see the definition for the parent KPI.
We remain efficient financially if we are hiring globally, working asynchronously, and hiring great people in low-cost regions where we pay market rates. We track an average location factor for team members hired within the past 3 months so hiring managers can make tradeoffs and hire in an expensive region when they really need specific talent unavailable elsewhere, and offset it with great people who happen to be in more efficient location factor areas with another hire. The historical average location factor represents the average location factor for only new hires in the last three months, excluding internal hires and promotions. The calculation for the three-month rolling average location factor is the location factor of all new hires in the last three months divided by the number of new hires in the last three months for a given hire month. The data source is BambooHR data.
Target: 0.58
Chart (Sisense↗)
Health: Okay
This metric aims to show the level of confidence we have of our insight into the significant GitLab services on GitLab.com. We are looking to capture the maturity on the scale of "manual check is necessary" to "the system informs us of an upcoming scaling need". This PI is paired with MTBF. For a service of highest maturity, decreased MTBF will show a need for additional scaling work on the service. For a service of lowest maturity, increased MTBF will require work on raising the maturity of the service.
Target: TBD
URL(s)
Health: Problem
This is a subset of an existing KPI. Please see the definition for the parent KPI.
The handbook is essential to working remote successfully, to keeping up our transparency, and to recruiting successfully. Our processes are constantly evolving and we need a way to make sure the handbook is being updated at a regular cadence. This data is retrieved by querying the API with a python script for merge requests that have files matching `/source/handbook/engineering/**` or `/source/handbook/support/**` over time.
Target: 1.2
Chart (Sisense↗)
Health: Attention
Discretionary bonuses offer a highly motivating way to reward individual GitLab team members who really shine as they live our values. Our goal is to award discretionary bonuses to 10% of GitLab team members in the Infrastructure department every month.
Target: near 10%
Health: Okay
Measures the elapsed time it takes us to detect the onset of an anomalous condition and its actual detection, and serves as an indicator of our ability to monitor the environment and minimize incident resolution.
Target: TBD
URL(s)
Health: Unknown
For all customer-impacting services, measures the elapsed time (in hours) it takes us to recover when an incident occurs. This serves as an indicator of our ability to execute said recoveries, and only includes severity::1 and severity::2 incidents.
Target: less than 1 hour
URL(s)
Health: Unknown
Tracks time to recover full operational status in case of a catastrophic incident in our primary production environment.
Target: TBD
URL(s)
Health: Unknown
Tracking two key metrics for DB recovery health - Recovery Test Success Rate, Recovery Test Elapsed Time.
Target: TBD
URL(s)
Health: Unknown
Infrastructure Department MR Rate is a performance indicator showing how many changes the Infrastructure team implements in the GitLab product, as well as changes in support of the GitLab SaaS infrastructure. We currently count all members of the Infrastructure Department (Directors, Managers, ICs) in the denominator, because this is a team effort. The projects that are part of the product contributes to the overall product development efforts.
Target: Greater than TBD MRs per month
URL(s)
Chart (Sisense↗)
Health: Problem
The Corrective Actions (CAs) SLO focuses on the number of open severity::1/severity::2 Corrective Action Issues past their due date. All Corrective Actions are in scope, regardless of department or project. CAs and their due dates are defined in our Incident Review process.
Target: 0
URL(s)
Chart (Sisense↗)
Health: Problem
The Production Access Risk Index provides a representative measure of the amount of access Team Members have to systems or sources of Red or Orange data as well as underlying infrastructure control systems which could directly impact this data. Current Index includes employee access counts on read only database access weighted at 18, read/write rails console access as 10, and GCP production project access as 18.
Target: TBD
URL(s)
Chart (Sisense↗)
Health: Attention
| Value | Level | Meaning |
|---|---|---|
| 3 | Okay | The KPI is at an acceptable level compared to the threshold |
| 2 | Attention | This is a blip, or we’re going to watch it, or we just need to enact a proven intervention |
| 1 | Problem | We'll prioritize our efforts here |
| 0 | Unknown | Unknown |
Pages, such as the Engineering Function Performance Indicators page are rendered by an ERB template that contains HTML code.
Other PI Pages sectionThese ERB templates calls custom helper functions that extract and transform data from the Performance Indicators data file.
kpi_list_by_org(org) helper function takes a required string argument named org (deparment or division level) that returns all the KPIs (pi.is_key == true) for a specific organization grouping (pi.org == org) from the Performance Indicators data file.pi_maturity_level(performance_indicator) helper function automatically assigns a maturity level based on the availability of certain data properties for a particular PI.pi_maturity_reasons(performance_indicator) helper function returns a reason for a PI maturity based on other data properties.performance_indicators(org) takes a required string argument named org (deparment or division level) that returns two lists - a list of all KPIs and a list of all PIs for a specific organization grouping (department/division).signed_periscope_url(data) takes in the sisense_data property information from Performance Indicators data files and returns a signed chart URL for embedding a Sisense chart into the handbook.The heart of pages like this are Performance Indicators data files which are YAML files. Each - denotes a dictionary of values for a new (K)PI. The current elements (or data properties) are:
| Property | Type | Description |
|---|---|---|
name |
Required | String value of the name of the (K)PI. For Product PIs, product hierarchy should be separate from name by " - " (Ex. {Stage Name}:{Group Name} - {PI Type} - {PI Name} |
base_path |
Required | Relative path to the performance indicator page that this (K)PI should live on |
definition |
Required | refer to Parts of a KPI |
parent |
Optional | should be used when a (K)PI is a subset of another PI. For example, we might care about Hiring vs Plan at the company level. The child would be the division and department levels, which would have the parent flag. |
target |
Required | The target or cap for the (K)PI. Please use Unknown until we reach maturity level 2 if this is not yet defined. For GMAU, the target should be quarterly. |
org |
Required | the organizational grouping (Ex: Engineering Function or Development Department). For Product Sections, ensure you have the word section (Ex : Dev Section) |
section |
Optional | the product section (Ex: dev) as defined in sections.yml |
stage |
Optional | the product stage (Ex: release) as defined in stages.yml |
group |
Optional | the product group (Ex: progressive_delivery) as defined in stages.yml |
category |
Optional | the product group (Ex: feature_flags) as defined in categories.yml |
is_key |
Required | boolean value (true/false) that indicates if it is a (key) performance indicator |
health |
Required | indicates the (K)PI health and reasons as nested attributes. This should be updated monthly before Key Meetings by the DRI. |
health.level |
Optional | indicates a value between 0 and 3 (inclusive) to represent the health of the (K)PI. This should be updated monthly before Key Meetings by the DRI. |
health.reasons |
Optional | indicates the reasons behind the health level. This should be updated monthly before Key Meetings by the DRI. Should be an array (indented lines starting with dashes) even if you only have one reason. |
urls |
Optional | list of urls associated with the (K)PI. Should be an array (indented lines starting with dashes) even if you only have one url |
funnel |
Optional | indicates there is a handbook link for a description of the funnel for this PI. Should be a URL |
sisense_data |
Optional | allows a Sisense dashboard to be embeded as part of the (K)PI using chart, dashboard, and embed as neseted attributes. |
sisense_data.chart |
Optional | indicates the numeric Sisense chart/widget ID. For example: 9090628 |
sisense_data.dashboard |
Optional | indicates the numeric Sisense dashboard ID. For example: 634200 |
sisense_data.shared_dashboard |
Optional | indicates the numeric Sisense shared_dashboard ID. For example: 185b8e19-a99e-4718-9aba-96cc5d3ea88b |
sisense_data.embed |
Optional | indicates the Sisense embed version. For example: v2 |
sisense_data_secondary |
Optional | allows a second Sisense dashboard to be embeded. Same as sisense data |
sisense_data_secondary.chart |
Optional | Same as sisense_data.chart |
sisense_data_secondary.dashboard |
Optional | Same as sisense_data.dashboard |
sisense_data_secondary.shared_dashboard |
Optional | Same as sisense_data.shared_dashboard |
sisense_data_secondary.embed |
Optional | Same as sisense_data.embed |
public |
Optional | boolean flag that can be set to false where a (K)PI does not meet the public guidelines. |
pi_type |
Optional | indicates the Product PI type (Ex: AMAU, GMAU, SMAU, Group PPI) |
product_analytics_type |
Optional | indicates if the metric is available on SaaS, SM (self-managed), or Both. |
is_primary |
Optional | boolean flag that indicates if this is the Primary PI for the Product Group. |
implementation |
Optional | indicates the implementation status and reasons as nested attributes. This should be updated monthly before Key Meetings by the DRI. |
implementation.status |
Optional | indicates the Implementation Status status. This should be updated monthly before Key Meetings by the DRI. |
implementation.reasons |
Optional | indicates the reasons behind the implementation status. This should be updated monthly before Key Meetings by the DRI. Should be an array (indented lines starting with dashes) even if you only have one reason. |
lessons |
Optional | indicates lessons learned from a K(PI) as a nested attribute. This should be updated monthly before Key Meetings by the DRI. |
lessons.learned |
Optional | learned is an attribute that can be nested under lessonsand indicates lessons learned from a K(PI). This should be updated monthly before Key Meetings by the DRI. Should be an array (indented lines starting with dashes) even if you only have one lesson learned |
monthly_focus |
Optional | indicates monthly focus goals from a K(PI) as a nested attribute. This should be updated monthly before Key Meetings by the DRI. |
monthly_focus.goals |
Optional | indicates monthly focus goals from a K(PI). This should be updated monthly before Key Meetings by the DRI. Should be an array (indented lines starting with dashes) even if you only have one goal |
metric_name |
Optional | indicates the name of the metric in Self-Managed implemenation. The SaaS representation of the Self-Managed implementation should use the same name. |
Above ...Below ...At ...At or above ...At or below ...shared_dashboard, chart , and the dashboard key-value pairs to the corresponding Performance Indicators data file under the sisense_data property: in strings as it's an important character in YAML and will confuse the data parsing process. Put the string in "quotes" if you really need to use a :