| KPI | Health | Reason(s) |
| Infrastructure Hiring Actual vs Plan | Okay |
|
| Infrastructure Average Location Factor | Okay |
|
| GitLab.com Availability | Attention |
|
| Infrastructure Hosting Cost per GitLab.com Monthly Active Users | Okay |
|
| GitLab.com Performance | Attention |
|
| Infrastructure Hosting Cost vs Plan | Okay |
|
Are we able to hire high quality workers to build our product vision in a timely manner? Hiring information comes from BambooHR where employees are in the division `Engineering` and department is `infrastructure`. This KPI is tracked and reported on a monthly basis but year to date (headcount v plan) is also measured.
Target: 39 by Dec 31, 2019
URL(s)
Health: Okay
Maturity: Level 2 of 3
We remain efficient financially if we are hiring globally, working asynchronously, and hiring great people in low-cost regions where we pay market rates. We track an average location factor by function and department so managers can make tradeoffs and hire in an expensive region when they really need specific talent unavailable elsewhere, and offset it with great people who happen to be in low cost areas.
Target: 0.58
URL(s)
Chart (Periscope↗)
Health: Okay
Maturity: Level 3 of 3
Percentage of time during which GitLab.com is fully operational and providing service to users within SLO parameters.
Target: 99.95%
URL(s)
Health: Attention
Maturity: Level 2 of 3
This metric reflects an estimate of the dollar cost necessary to support one user in GitLab.com. It is an important metric because it allows us to estimate infrastructure costs as our user base grows. Infrastructure Hosting Cost comes from Netsuite; it is a sum of actual amounts with the unique account name '5026 - Hosting Services COGS' or '6026 - Hosting Services'. This cost is divided by MAU
Target: 1.5
This KPI cannot be public.
URL(s)
Health: Okay
Maturity: Level 3 of 3
This metric needs to reflect the performance of GitLab as experienced by users. It should capture both frontend and backend performance. Even though the Infrastructure will be responsible for this metric they will need other departments such as Development, Quality, PM, and UX to positively affect change.
URL(s)
Health: Attention
Maturity: Level 1 of 3
Tracks our actual infrastructure hosting costs against our planned infrastructure hosting costs for GitLab.com. We need this metric to manage our financial position.
URL(s)
Health: Okay
Maturity: Level 1 of 3
Each service at GitLab has two general metrics SLOS. "Apdex Score" is simply put, this is a measure of the percentage of requests to that service that complete within a satisfactory amount of time. The thresholds are defined per service, so for some services it will be in microseconds for others it could be seconds. "Error Ratio" is the percentage of requests to a service which end in error. For each service in the system we define an acceptable threshold for these values. For apdex we want the actual score to be above the threshold, for error ratio, we want it to be below the threshold. We don’t expect the apdex to be a perfect 100%, and we don’t expect the error rate to be a perfect 0%, but we would like these values to be within their predefined thresholds 100% of the time. The actual amount of time that they adhere to their SLO thresholds is far below this currently
URL(s)
Health: Unknown
Maturity: Level 1 of 3
Measures the elapsed time it takes us to detect the onset of an anomalous condition and its actual detection, and serves as an indicator of our ability to monitor the environment and minimize incident resolution.
URL(s)
Health: Unknown
Maturity: Level 1 of 3
Measures the elapsed time in hours it takes us to recover when an incident occurs, and serves as an indicator of our ability to execute said recoveries. (Only includes S1 & S2 incidents)
Target: 1
URL(s)
Chart (Periscope↗)
Health: Attention
Maturity: Level 3 of 3
Measures the mean amount of time in days elapsed between incidents that affect GitLab.com’s availability. (Only includes S1 & S2 incidents)
Target: 7
URL(s)
Chart (Periscope↗)
Health: Attention
Maturity: Level 3 of 3
Measures the elapsed time in hours it takes us to deploy application changes in production, and serves as an indicator of our speed capabilities to deploy changes into production.
Target: 8
URL(s)
Chart (Periscope↗)
Health: Attention
Maturity: Level 3 of 3
Tracks time to recover full operational status in case of a catastrophic incident in our primary production environment.
Target: 60m
Health: Unknown
Maturity: Level 2 of 3
| Level | Meaning |
| Level 3 of 3 | Has a description, target, and periscope data. |
| Level 2 of 3 | Missing one of: description, target, or periscope data. |
| Level 1 of 3 | Missing two of: description, target, or periscope data. |
| Level 0 of 3 | Missing a description, a target, and periscope data. |
| Level | Meaning |
| Okay | The KPI is at an acceptable level compared to the threshold |
| Attention | This is a blip, or we’re going to watch it, or we just need to enact a proven intervention |
| Problem | We'll prioritize our efforts here |
| Unknown | Unknown |
The heart of pages like this is a data file called /data/performance_indicators.yml which is in YAML format. Almost everything you need to do will involve edits to this file. Here are some tips:
: in strings as it's an important character in YAML and will confuse the data parsing process. Put the string in "quotes" if you really need to use a :urls: should be an array (indented lines starting with dashes) even if you only have one urlmaturity.level and health.level take a number between 0 and 3 (inclusive)Pages like /handbook/engineering/performance-indicators/ are rendered by and ERB template.
These ERB templates call the helper function performance_indicators() that is defined in /helpers/custom_helpers.rb. This helper function calls in several partial templates to do it's work.
This function takes a required argument named org in string format that limits the scope of the page to a portion of the data file. Possible valid values for this org argument are listed in the org property of each element in the array in /data/performance_indicators.yml.
