GitLab Customer Success Managers serve as trusted advisors to GitLab customers. They help guide and shape the technical deployment and implementation of GitLab for your environment using best practice insights. The CSM is an orchestrator, who brings together solution architects, customer stakeholders, product management, professional services engineers, support and sometimes sales to help you meet your business objectives and technical goals.
Customers that meet the criteria defined in our handbook are aligned with a Customer Success Manager.