Global Channel Marketing team is a team of professionals who's job is to build marketing plans to grow the channel business worldwide. We think about our Channel Marketing program in terms of marketing to the channel, marketing through the channel, and marketing with the channel.
This team is responsible for the development of channel marketing campaigns that leverage GitLab’s go-to-market campaigns. We work with partners to help them understand what the campaigns are, how to use them to help drive partner sourced opportunities, how to leverage upcoming GitLab webinars/webcasts to drive conversion and how to generate trials for GitLab that they can nurture with prospects. Part of this program includes a Partner Leadership Summit, which is an in person event meant to connect our channel partner leadership & GitLab direct leadership to share the GitLab vision and the important part our channel partners play in the success of our business.
The Global Channel marketing team provides support to partners by creating different campaign assets into leverageable go-to-market programs called Instant Campaigns that partners can easily pick up and run with their customer or prospect lists. GitLab channel marketing is also responsible for the development, rollout and management of trial enablement programs by which partners can generate trials of GitLab directly from their website, and passing or providing trial leads generated from GitLab’s own website to be worked and converted by partners.
Our Channel Marketing Managers enable the channel go-to-market efforts through our MDF funding and management program and are responsible for ensuring they are building a strategic marketing plan with our marketing ready partners.
Marketing ready means:
Channel partners are ultimately responsible for the execution of these campaigns.
The Channel Marketing Manager work with the Field Marketing team to identify upcoming field marketing events and activities that channel partners can participate in for joint go-to-market activities. Both the Channel Markeitng Managers or the Field Marketing Managers can suggest campaigns for marketing ready channel partner participation.
For an in-depth look at the programs and tools we offer our partners, see our marketing menu of services page.
The Channel Marketing Managers are responsible for creating channel marketing plans with our marketing ready channel partners that align to a 6 month planning cycle. This allows time for our channel partners to properly source resources and staffing for these campaigns.
The goal is that we eventually have our partners aligned to our planning cycle, but we realize that we need to take into account THIER own planning cycle. Should there need to be a different planning cycle cadence to accomodate a Marketing Ready channel partner, this should be clearly documented in the marketing ready issue.
Marketing Ready. This is done by the CMM completeing a marketing ready issue, indicating that the partner has committed resources to work with GitLab.GEO Channel Director - Sets the strategy for the region, manages the Channel Account Managers and approves the criteria for Select and Open partner selection in the region.
Channel Account Managers (CAMs) - Own the strategy, relationship and ongoing, consistent engagement with the Select partners in their territory. The channel account manager is responsible for the holistic success and health of the partner relationship.
Channel Marketing Manager (CMMs) - Responsible for building and driving the marketing strategy with the Marketing Ready partners, including the usage of MDF & proposing which partners are ready to run campaigns WITH the Field Marketing team. The CMMs are regionally aligned, to collaborate with CAMS in specific geographies.
Field Marketing Managers - The field marketing managers are responsible for articulating where we need channel partner engagement to drive demand generation plans, the FMMs collaborate directly with the regional Channel Marketing Managers to execute marketing campaigns WITH the marketing ready channel partners.
Partner Program Marketing Managers - Develops scalable marketing programs to support Partners.
Once a plan for the quarter has been established it is imperative that the CMM, partner marketing contact & channel account manager stay in close, consistent alignment about plan execution. If there is a plan in place where the channel partner is participating in a program WITH GitLab lead by the Field Marketing team, its the expectation that the Field Marketing team is executing this campaign jointly with the regional partner. The CMM should be involved to help communicate with and hold the channel partner accountable, as they own the marketing relationship with the parnter.
GitLab Marketing receives 'credit' for opportunities that are partner sourced so long as the oportunity has a BATP (Bizable Touchpoint) from the campaign. We also track deal registrations specifically from MDF spend. This can be tracked on our lead sharing dashboard and is detailed out in our Marketing Strategy & Analytics handbook page, here. ( LB TODO - ADD LINK ONCE MERGED )
Channel Marketing communicates with Partners through two online platforms and via a quarterly webinar.
Partners who create a profile in the GitLab Partner Portal are automatically included in our broad communications and marketing announcements through our Partner Flash newsletter and custom program and marketing announcements. This is our default method of communication. Partners may alter their preferences, such as the frequency of communications, preferred topics and declination of receiving messages, in the My Profile section of the portal.
For more information about Partner Flash/News On Demand and process to become a contributor, please see the Channel Program Operations handbook page.
Global Channel Marketing hosts a quarterly webinar for our partner community. Our goal is to provide updates and general marketing program news, as well as highlight one to three larger marketing program topics for a deeper dive. Invitations are sent via our Partner Flash and News on Demand platform. We target the global list of marketing contacts (those who have chosen a “marketing” role in their profile) as well as those in GitLab Channel roles, including our sales and program operations teams. Invites are sent 30 days in advance of the event with a follow up at two weeks out and one day prior. Those who register will receive a reminder email the day before the event. Members of our global channel marketing team attend and speak during the webinar, along with special guests from other GitLab organizations, depending on the topics we are covering. Thank You and Sorry We Missed You emails will be sent post-event and provide access to webinar recordings, assets and resources.
Our FY24 webinars dates are:
Visit our partner portal page for registration links for future webinars, access to past recordings, assets and resources.
The results from our post event survey can be found here.
Our team hosts the Channel Partner webinar using On24. Details on how this operationally set up can be found here.
The HighSpot platform allows our Channel Account Managers and Channel Marketing Managers to communicate a standardized message with individual Partner representatives to provide resources and assets for specific program needs or marketing opportunities.
For more information about Highspot, please see the Highspot at GitLab handbook page.
MDF-POP and use the scoped lables below to work through the approval process:MDF::POP Pending issues created but POP has not yet been receivedMDF::POP Approval Needed once POP is received change this status to have Samara Souza approve the POP documents submittedMDF:: POP Approved POP has been reveiwed and is approved, list can be uloaded into List upload issue, Zip requistion can be createdMDF:: POP Completed Once all of the steps above are completed, change to this status and close the MDF POP issueDetails are listed out in the MDF handbook.
These activities are captured as Campaign Type Details on the campaign level in Salesforce.com for Partner - MDF Campaign Type only.
CMMs can now order swag for approved co-marketing events or other approved awards through Channel Marketing’s partner swag portal. Please allow 10-15 business days for the approval and processing of your request plus additional shipping time. The event start date cannot be within 3 weeks of the request as items may not arrive in time. Please allow plenty of time for the Swag to be delivered.
Please follow the following steps to get your swag ordered
With GitLab Instant Marketing campaign assets, GitLab’s Select and Open partners have access to marketing resources to help them quickly, and easily generate qualified prospects for their sales teams. We’ve developed turnkey, integrated partner campaigns-in-a-box, which we refer to as “Partner Instant Marketing” campaigns, so partners can simply and easily co-brand assets and execute!
These assets leverage GitLab go-to-market motions, such as DevSecOps and Automated Software Delivery, but are modified and expanded (in some cases) for partner use. Campaign assets include: nurture emails, landing pages, short videos, mini-books, social media and paid ads, quick sales guides and sales call scripts. All assets can be found on the GitLab partner portal.
Our modular campaign is designed to be a flexible, self-service model, so partners can download an entire campaign, or a couple of assets, and the materials are customizable and co-brandable. These campaigns are also available in 6 languages: English, French, German, Japanese, Korean and Spanish.
Partners and team members may review current campaigns available to partners by logging into the Marketing Demand Generation section of the partner portal.
Get all the assets you need to host a GitLab Ultimate SaaS or Self-Managed free trial custom link on your own website and run an end-to-end multi-touch campaign, offering customers and prospects the opportunity to try before they buy. We provide two unique tracking links that direct your prospects and customers to the GitLab 30-day Self-Managed or SaaS free trial registration forms. Free Trial lead requests come in and are tagged with your partner ID and then routed automatically into the partner portal deal registration prospect section. Partners can access and manage their GitLab leads in the same interface as their deal registration.
We currently offer the Self-Managed form in English, Spanish, German, French, Korean and Japanese and the custom SaaS free trial form in English.
Reach out to the GitLab Global Channel Marketing team via email at [email protected] to get your custom free trial link(s) and assign your your Partner Prospect Admin. This role will need to be assigned before you test and use your free trial link.
Please note if you are using the SaaS free trial form you must add the following consent on your website and any marketing materials you are using that point your customers to the SaaS free trial form:
I agree that GitLab may share the data in this form with the GitLab partner that referred me to this landing page and GitLab's partner may contact me by email or telephone about relevant products, services and events. You may opt-out at any time by unsubscribing in future emails or contacting the GitLab partner directly.
Next, test your custom URL to ensure you are recieving the leads inside the partner portal deal registration prospect section.
Use our ready made assets to create co-branded display ads, social posts, and emails to invite prospects to the trial. Link to your custom free trial URL to drive traffic to the Free Trial landing page.
Once a user registers for a free trial on the landing page, they receive an auto-generated email from GitLab with their license key. Your next step: nurture and convert those leads! The links below provide you with the copy and supporting assets that you need to run your own email campaign to nurture your leads over the next 30-days on their buyer journey, from evaluation to purchase.
You can download the full kit of free trial assets here.
Content syndication can be a great way for organizations to get information and messaging onto partnersʼ websites. But often, this content isnʼt optimized for search engines, plus it can become outdated and inaccurate unless partners maintain it, and it offers only limited metric tracking. To help our partners have access to the latest content available, we created a demand generation Partner Microsite Program. With a little information and commitment from you, weʼll build and maintain a co-branded microsite with compelling information for your customers. We offer the microsite in English, Spanish, French, German, Japanese and Korean.
Check out a sample microsite.
Channel Partners can enroll in multiple Partner Programs including the Microsite and Free Trial offerings. We keep track of the program participation by updating the Salesforce Activity, which can be reviewed in a SFDC Report.
Anytime a partner registers to a new program, the Channel Partner Program DRI must complete the following steps to ensure we can accurately report on the program participation:
Identify the Partner Account of the Channel Partner Program
1a. Ensure the Account Detail - Account Record Type = Partner
1b. Ensure the GitLab Partner Program Info - Partner Type = Channel
On the Account page layout, go to Open Activities, select a New Event
In the New Event, add the following:
3a. Input the Subject:
Microsite Program - Partner SiteMicrosite Program - Sales SiteFree Trial Program - Self ManagedFree Trial Program - SaaSGitLab Dedicated Landing PagesPartner Concierge Program3b. Select the Type to Marketing
3c. Update Description if applicable. If they have a GitLab Dedicated Landing Page, you can add the URL here.
3d. Unselect Reminder
3e. Save
Note, the subject needs to be an exact match of what's displayed above, otherwise, it will not show up in the SFDC report.
Samara Souza: Senior Partner Program Manager, Samara will be focusing on creating new service offerings for our partners to leverage in their demand generation motions including but not limited to: Free trial syndication; case study development, MDF process, and much much more!
Kelly Walker: Senior Partner Program Manager, Exec Engagement, Kelly will be focusing on our channel partner events including GitLab Partner Summits and more!
Lauren Roberts: Partner Program Manager, Lauren will be focusing on supporting our channel partner programs including the Free trial program; partner microsites, and integrated instant marketing campaigns for GitLab channel partners.
Gabby Chorny: Channel Marketing Manager for AMER and PubSec.
Daria Polukanina: Channel Marketing Manager for EMEA and APAC
#channel-marketing