This email newsletter was originally sent to the GitLab Field Team and stakeholders on 2020-06-02.
Thanks to everyone who participated in Q2 QBRs! In this month's Field Flash, you'll learn about how Sales Ops is responding to your QBR asks in record time. You'll find new pricing resources, more info about how the Field Security team is self-serving the answers to more than 90% of customers' security questions, and more. Also, Sophie Pouliquen explains the importance of building customer trust, and we learn some fun facts about Matt Beadle in his Team Member Spotlight.
There are multiple resources available to help you learn more about GitLab pricing. Check out:
Questions? Feedback? Contribute in this issue.
Sophie Pouliquen explains how she and other members of this Top Account Team from SKO 2020 use a multi-dimensional and consultative approach to support that has helped build strong customer trust and fostered significant growth opportunities.
Have a deal you'd like to nominate? Fill out the nomination form.
The Field Security team released a video explaining how you can close deals faster with their Customer Assurance Package, which addresses about 90% of security questions customers typically have. Questions? Slack #sec-fieldsecurity Watch Now –>
Hotjar, an all-remote behavior analytics company, decreased build time (CI) by 30% by switching to GitLab from Jenkins. (PS - Watch this quick training on ReferenceEdge to learn how to use the new tool to nominate customers for references and search for references to support sales opportunities.) Read More –>
Our competitive intelligence team recently completed a new analysis comparing GitHub and GitLab support. Read through the deck for a helpful side-by-side comparison. Check it Out –>
Our new 2020 DevSecOps Survey uncovered insights around faster releases and changing roles, based on the input of more than 3,700 DevOps practitioners from 21 countries. Read and Share –>
Following the recent Q2 QBRs, Sales Operations captured 200+ individual asks from our global field team members about how the team can operate better. They highlighted 3 key areas where they could focus their energy for fast iteration with maximum impact and embarked on a Cannonball Run to deliver value to the field by 2020-06-01:
Thanks to the Sales Ops/Systems team for demonstrating Iteration, Results & Collaboration to deliver fast and meaningful value to the field!
We have launched a new read-only Slack channel called #field-fyi to help streamline important field-related news and announcements. ⭐️ Star this channel to stay up to date. ⭐️ Learn more about how to use this channel and see our updated Communicating with the Field Handbook page for a full list of field Google Groups and Slack channels.
Our CSMs launched Gainsight to manage customer relationships. Gainsight enables us to manage customer health, execute Command Plan goals through success plans, and drive customer stage adoption – all to increase growth, retention, and predictability.
Watch the 6-minute Gainsight Overview video and learn more in the handbook.
There are two new Education Services offerings for customers and prospects:
To view a complete list of Education Services standard SKU offerings with pricing, see the Full Catalog page.
The GitLab 13.0 milestone release is live! Watch this video from Scott Williamson highlighting what themes you can expect to see in 13.0 releases. Here are the takeaways for customers and prospects:
Visit the 13.0 Release Post for more details
To see what's ahead in 13.1, watch the kickoff videos or check out the kickoff review page.
Note that all in-person regional events are still tentative due to risks surrounding COVID-19. Please refer to the specific linked issue for each event for details as they unfold.
The Enablement team – along with the help of some special guests – has created a quick video guide for easily accessing Command of the Message and other sales training materials, navigating the most commonly used sales resources, and more. Watch now –>
Congratulations to Jordan Goodwin, Cherry Han, Kaleb Hill, Marcus Stangl, and Sean Hoyle for winning the Enterprise "Land with Vision, Expand with Purpose" account planning contest! Watch this video and follow along with their deck to learn more about the team's winning work on this account –>
Matt Beadle was nominated for continuously going above and beyond in his new role as Inside Sales Representative for Enterprise West. Learn more about how Matt embodies our values of collaboration and efficiency to support customers with a personal touch, and the crazy fashion trend he says he still rocks… 😎
To nominate a peer, fill out the nomination form.
Questions or feedback? We want to hear it! Reach out to the field-enablement-team Slack channel or capture it using this process.
See the Field Flash Newsletter handbook page for more information about this newsletter.
Archive: Edition 3, Description: May 2020 Field Flash