Oct 2, 2019 - Jason Colyer    

GitLab Support Virtual Pizza Party

Come learn about the GitLab Support Virtual Pizza Party

This blog post is Unfiltered

Here at GitLab, we truly appreciate our amazing support team! They work tirelessly to provide our users the very best support and achieve the goals we set for them. Through tickets, calls, issues, MRs, etc., they work each and every day to not only support GitLab, but also improve it. As a Support Manager, I truly appreciate each and every thing they do here. I take a lot of pride in telling people what I do for a living, and it is in large part thanks to the amazing team I work with.

With everything they have done, the support managers brought up the topic of showing appreciation. We often thank them, but as of late, we felt we needed to do something more. But the big question was how?

When I first started working as a manager, it was in an office. Back then, showing appreciation was relatively easy. We saw one another almost every day after all! I could easily address my team, thank them wholeheartedly for their amazing work, and see they knew they were truly appreciated. If I wanted to think outside the box, I very well could. We were all working together in a physical place, so it wasn't too difficult to get inventive.

One of my all-time favorite ways of showing appreciation for my team was having a pizza party (yes I know, this isn't that inventive)! We would eat greasy pizza, see different topping choices, and overall, grow as a team. Once I started working fully remote, I had pretty much convinced myself the days of pizza parties were a thing of the past. That was, until the Support Managers floated the idea of doing one asynchronously. It was taking the idea of social calls and adding pizza to it!

I instantly fell in love with the idea, so I had no objections when we decided to go through with the concept. We encouraged the team to order pizza (any food really) on Friday and post the pictures. What came of this was, in my opinion, amazing. We got to see pizza and food from all over the globe. It started discussions of different ways to make pizza, different topping choices, and inspired many of us to one day travel outside of our respective regions, all in hopes of trying some delicious pizza! I personally had never thought of eating gas station pizza, but after seeing the pictures of it, I now long for the day I travel to Nebraska to try (what I am told) is the best gas station pizza you can find!

"Our global Support team has worked very hard and focused on reaching our lofty targets for our customer service objectives, and this virtual party is in recognition, and appreciation, of their collective efforts!" - Tom Cooney, Director of Support

The entire event reminded me of a very important piece of information I had read in the All Remote section of the GitLab Handbook:

"Remote is not a challenge to overcome."

I had seen the concept of showing appreciation to an all-remote team as a challenge I had to overcome. Simply put, it isn't. It wasn't the environment that needed a change, it was merely my way of thinking!

I truly feel honored that I get to work for such an amazing company and a fantastic team. I continue to look forward to working more and more with the amazing GitLab Support team!

Support Pizza Party 2019-09-27 Collage 1 Support Pizza Party 2019-09-27 Collage 2 Support Pizza Party 2019-09-27 Collage 3 Support Pizza Party 2019-09-27 Collage 4 Support Pizza Party 2019-09-27 Collage 5

Cover image by Alan Hardman on Unsplash

DISCLAIMER: This blog is intended for user-generated content submitted by the GitLab team. The views and opinions represented in this blog are personal to the author of each respective blog post and do not represent the views or opinions of GitLab unless explicitly stated. All content provided on this blog is for informational purposes only. Neither GitLab nor any of the individual blog contributors ("Contributors") make any representations as to the accuracy or completeness of any information on this site. Neither GitLab nor any Contributors will be liable for any errors or omissions in this information or any losses, injuries, or damages from the display or use of this information. Comments are welcome, and in fact, encouraged. However, GitLab reserves the right to edit or delete any comments submitted to this blog without notice should GitLab determine them to i) be spam or questionable spam; ii) include profanity; iii) include language or concepts that could be deemed offensive, hate speech, credible threats, or direct attacks on an individual or group; or iv) are in any other way a violation of GitLab's Website Terms of Use. GitLab is not responsible for the content in comments. This policy is subject to change at any time.