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Frequently asked questions for self-managed
- Does GitLab offer a money-back guarantee?
Yes, we offer a 45-day money-back guarantee for any GitLab self-hosted or GitLab.com plan. See full details on refunds in our terms of service
- What is GitLab High Availability?
High availability is a system design that ensures a prearranged level of operational performance throughout a specific time-period. The most common way to measure HA is through the notion of uptime, which measures how long a service is up and running. Learn more…
- Is there educational pricing?
GitLab Ultimate and Gold are free for educational institutions.
- How is GitLab EE licensed?
Every person with a GitLab account that is not blocked by the administrator should be counted in the subscription.
- What is a user?
User means each individual end-user (person or machine) of Customer and/or its Affiliates (including, without limitation, employees, agents, and consultants thereof) with access to the Licensed Materials hereunder.
- Can I get an evaluation license of EE?
It is possible to obtain a free evaluation license of our enterprise edition for a 30 day period for up to 100 users.
- What will happen to my evaluation license key at the end of the trial period?
When you decide to purchase a subscription, you will be issued a new license key dependent on the type of subscription you sign up for. Should you not take out a subscription, your license key will expire at the end of your evaluation period.
- Can I add more users to my subscription?
Yes. You have a few options. You can add users to your subscription any time during the subscription period. You can log in to your account via the GitLab Customer Portal and add more seats or by either contacting renewals@gitlab.com for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end end of the subscription period. You may also pay for the additional licences per our true-up model.
- The True-Up model seems complicated, can you illustrate?
If you have 100 active users today, you should purchase a 100 user subscription. Suppose that when you renew next year you have 300 active users (200 extra users). When you renew you pay for a 300 user subscription and you also pay the full annual fee for the 200 users that you added during the year.
- Do you have special education pricing?
GitLab is free for all users in educational establishments - this includes all tiers of the products. The only requirement is that your use of GitLab will be for educational and not commercial purposes. See: /solutions/education/ for more information.
- Do non-profits have to pay for the Enterprise Edition?
Non-profits can use GitLab Community edition for free but need to purchase a subscription to the Enterprise Edition at our published rates.
- Why does GitLab use licenses?
The code for Enterprise Edition is open and can be inspected by anyone. This makes it easier to offer a trial of Enterprise Edition.
- Can I inspect the GitLab EE license?
Sure thing. It’s publicly available at https://gitlab.com/gitlab-org/gitlab-ee/blob/master/LICENSE.
- Can anyone download GitLab EE?
Yes, without a license key it will function like CE.
- How does the license key affect customers?
Customers can now download and inspect the code for the latest GitLab EE version for free. However, they cannot use it without a valid subscription. They’re also free to make modification to the GitLab EE code as long as they have a license.
- Do blocked users count towards total user count?
No, only active users count towards total user count.
- How does the license key work?
The license key is a static file which, upon uploading, allows GitLab Enterprise Edition to run. During license upload we check that the active users on your GitLab Enterprise Edition instance doesn’t exceed the new number of users. During the licensed period you may add as many users as you want. The license key will expire after one year for GitLab subscribers.
- How do I upgrade GitLab EE to 7.11 or above?
After you upgrade GitLab to EE version 7.11 and higher, GitLab EE will stop working without a license key. If you don’t have a license key, please contact sales@gitlab.com and request a key. Once you deploy the key, GitLab EE will start functioning again.
- What happens when my subscription is about to expire or has expired?
- Starting 30 days before the subscription end date, GitLab will display a notice to all administrators informing them of the impending expiration.
- On the day the subscription expires, nothing changes.
- 14 days after the subscription has ended, GitLab will display a notice to all users informing them of the expiration, and pushing code and creation of issues and merge requests will be disabled.
- What happens when I renew my license after it expires?
You will receive a new license that you will need to upload to your GitLab instance. This can be done by following these instructions.
- Do I need an additional license if I run more than one server (e.g., for backup, high availability, failover, testing, and staging)?
No, if your GitLab Enterprise Edition servers cover the same users, you can use the same license file for all of them.
- What happens if I decide to not renew my subscription?
14 days after the end of your subscription, your key will no longer work and GitLab Enterprise Edition will not be functional anymore. You will be able to downgrade to GitLab Community Edition, which is free to use.
- How does GitLab deal with bug fixes?
Bugs that are reported to us always have a high priority, no matter which subscription you have. In most instances they will be fixed in the next release or the release after that, which means the turnaround is one month or two. Severe bugs will be fixed earlier in a patch release.
- How does GitLab help companies ensure HIPAA compliance?
GitLab Enterprise Edition (EE) and GitLab Community Edition (CE) work seamlessly in HIPAA-controlled environments. These products do not store, process or transmit any patient related healthcare information. As a result, GitLab EE and GitLab CE have been implemented by hundreds of healthcare-related companies. If your company needs to ensure HIPAA compliance, GitLab will work with your security team to ensure that basic compliance criteria are met. If more extensive security procedures are required, GitLab has a number of partners that specialize in helping companies comply with industry accepted data security standards.
- How is a business day/hour defined with regard to support service levels?
Normal business hours are from Sunday at 8:00pm PST (UTC-5) to Friday at 4:00pm PST (UTC-5). Christmas Day and New Year’s Day are holidays and not considered to be business days.
- Is GitHost still available?
No, we are no longer accepting new customers for GitHost. More information is available in the GitHost FAQ
Still have questions? Get in touch.
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Frequently asked questions for GitLab.com
- Does GitLab offer a money-back guarantee?
Yes, we offer a 45-day money-back guarantee for any GitLab self-hosted or GitLab.com plan. See full details on refunds in our terms of service
- What are pipeline minutes?
Pipeline minutes are the execution time for your pipelines on our shared runners. Execution on your own runners will not increase your pipeline minutes count and is unlimited.
- What happens if I reach my minutes limit?
If you reach your limits, you simply won’t be able to use our shared runners to execute pipelines until the end of your current billing cycle, or until you upgrade your account to Silver or Gold. Your own runners can still be used even if you reach your limits.
- Does the minute limit apply to all runners?
No. We will only restrict your minutes for our shared runners. If you have a specific runner setup for your projects, there is no limit to your build time on GitLab.com.
- Do limits apply to public and private projects?
The minutes limit only applies to private projects. Public projects include projects set to “Internal” as they are visible to everyone on GitLab.com.
- Is there a catch with the free forever plan?
There is no catch. Part of our strategy sequence is to make GitLab.com the most popular SaaS solution for private and public repositories. To achieve this goal you get unlimited public and private projects, and there is no limit to the number of collaborators on a project.
- Can I acquire a mix of licenses?
No, all users in the group need to be on the same plan.
- Are GitLab Pages included in the free plan?
Absolutely, GitLab Pages will remain free for everyone.
- How do I subscribe?
Head over to https://customers.gitlab.com, choose the plan that is right for you. After purchase, we’ll take care of upgrading your account to the plan you’ve chosen.
- Can I import my projects from another provider?
Yes. You can import your projects from most of the existing providers, including GitHub and Bitbucket. See our documentation for all your import options.
- I already have an account, how do I upgrade?
Head over to https://customers.gitlab.com, choose the plan that is right for you.
- What about your availability and security?
GitLab.com is monitored 24/7. Our servers are hosted on Google Cloud Platform (GCP), Amazon Web Services (AWS), Digital Ocean, and Azure, we use configuration management, and we patch our servers at least once a week. Our runbooks are public as is our operational issue tracker. GitLab offers Two-Factor Authentication (2FA) via a mobile application or a U2F device, rate limiting, audit logs, and passwords are one-way encrypted. Answers to other common security questions are available on our security page.
- Can I export my data?
You can export most of your data at any time. Your data belongs to you. You are never stuck on GitLab.com, you can always export and import your project to a self hosted version of GitLab.
- Do plans increase the minutes limit depending on the number of users in that group?
No. The limit will be applied to a group, no matter the number of users in that group.
- What counts towards the disk space?
The project and wiki repository, Git LFS files, attachments, build artifacts, and images in the container registry.
- Where can I find detailed information on GitLab.com's settings, such as SSH host keys and its shared Runners?
Where possible, GitLab.com uses the standard package defaults. A list of all customized settings like the SSH host keys, Runners and Pages settings is available on the GitLab.com settings page.
- Is GitLab.com functioning OK?
For more information see our status page at status.gitlab.com and follow @gitlabstatus on twitter.
- How much space can I have for my repo on GitLab.com?
Size limitations, as well as more information on how to manage repository size, is available in our documentation
- Can I buy additional storage space for myself or my organization?
Not yet, but we are working on it, you will soon be able to track your storage usage across all features and buy additional storage space for GitLab.com.
- Is GitHost still available?
No, we are no longer accepting new customers for GitHost. More information is available in the GitHost FAQ
- Do you have special pricing for public / open source projects?
Yes! As part of GitLab’s commitment to open source, all the paid features of Gold are available for free to public projects on GitLab.com
- What features do not apply to GitLab.com?The following features do not apply to GitLab.com:
- Availability
- Runs with less memory and consumes less CPU power
- Hardware infrastructure monitoring
- Baselining
- Real User Monitoring (RUM)
- Topology
- 24/7 uptime support
- Drag and drop tasks
- SUPPORT file link
- Full Binary Repository
- Access to the server
- Runs on metal
- Highly Available setups
- Run your own software on your instance
- Use your configuration management software
- Use standard Unix tools for maintenance and monitoring
- Single package installation
- Single configuration file
- Basic backup and restore mechanism without additional software
- IPv6 ready
- AD / LDAP integration
- Multiple LDAP / AD server support
- Access to and ability to modify source code
- Advanced Global Search
- Advanced Syntax Search
- Issue Boards based on application specific query language
- Create and remove admins based on an LDAP group
- Kerberos user authentication
- Integrate with Atlassian Crowd
- Multiple LDAP server support (compatible with AD)
- PostgreSQL HA
- Import from GitLab.com
- Email all users of a project, group, or entire server
- Limit project size at a global, group, and project level
- Omnibus package supports log forwarding
- Admin Control
- Restrict SSH Keys
- LDAP group sync
- LDAP group sync filters
- Live upgrade assistance
- Audit Logs
- Auditor users
- Disaster Recovery
- Navigate to method/function in a merge request diff
- Conversational Development Index
- Database load balancing for PostgreSQL
- Code Owners
- Mattermost integration
- Deployment projects
- Per-environment permissions
- Object storage for artifacts
- Object storage for LFS
- Globally distributed cloning with GitLab Geo
- Support for High Availability
- Containment
- Control
- You decide when you upgrade
- Easy upgrade process
- Retrieval
- Configurable issue closing pattern
- Custom Git Hooks
- Create GitLab branch from JIRA development panel
- Various authentication mechanisms
- Interactive Application Security Testing
- Runtime Application Security Testing
- Cloud Native Network Firewall
- Fast SSH Authoriztion
- Instant SSL with Let's Encrypt for Omnibus GitLab
- Free Guest users
- Plugins
- Enforce accepting terms of service
- Supports geolocation-aware DNS
- Advanced global search installed as default search
- Mercurial repository hosting
- IP Whitelisting
- Bad test quarantine
- Instance file templates
- Define multiple pipelines per repo
- Global Docker registry browser
- Global Kubernetes cluster configuration
- First class container building
- Code review dashboards
- Contributor agreements
- Robot comments
- Works with multiple repository types
- Allow/deny merge based on votes
