Localization

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Introduction

This page contains guidelines for localization at GitLab. This page is maintained by the Global Content team.

Overview

GitLab is a global company that does business around the world. In order to best serve our global customers, we localize our content and campaigns into native languages.

Current State

Our current localization capablities are limited due to resources and bandwidth. Currently, we are focused on translating content that aligns to our P0 countries. Additionally, we are enabling our field marketing teams to get lighweight translations that don't require internal development or design resources.

Internal Reviews

To ensure translated content makes contextual and technical sense, we have internal native language speakers review the content. Internal reviewers are expected to review content for accuracy and quality and identify small mistakes made by the translator. Internal reviewers are not expected to copyedit or rewrite documents. If the quailty of a translated document is poor and needs to be written, the reviewer should stop reading and let the requestor know that the translation is not usable and provide a reason why. The requestor should provide this feedback to the translator.

Guidelines for reviewers

1. Identify copy mistakes.
2. Identify areas where the context did not translate well and needs more attention.
3. Identify words or phrases that should not be translated.
4. If by the third second page it is clear that the translation is too poor to be used, stop reading and let the requestor know that translation is not usable and should be resumbitted.

Process for requesting a review

1. Open a translation review request
2. Complete all requested fields in the issue.
3. Content DRI to assign the reviewer. Reviewers are rotated in the order listed below.

Priority Countries

P0: Countries that provide the most opportunity for GitLab

1. US
2. Canada
3. UK/Ireland
4. Australia/New Zealand
5. Germany
6. France
7. Japan

P1: Tier 2 Countries that provide the most opportunity for GitLab

1. Netherlands
2. Switzerland
3. Nordics
4. South Korea
5. Singapore

Our current localization capabilities are limited due to resources and bandwidth. Currently, we are focused on translating content that aligns to our integrated campaign strategy. Additionally, we are enabling our field marketing teams to get lightweight translations that don't require internal development or design resources.

Tools & Capabilities

Translating content for campaigns

Localized campaigns currently follow the the integrated campaign process. The Content Marketing team is responsible for content localization for integrated campaigns. Content marketers are responsible for campaigns that fall within their subject area domain:

Translated URL structure

All translated pages live in a sub-folder dedicated to a specific language. These sub-folders use [ISO 639-1 codes] (https://en.wikipedia.org/wiki/List_of_ISO_639-1_codes). For example, German pages live in the /de/ sub-folder.

hreflang tagging

Search engines use the hreflang tag to determine a canonical version for translated pages.

hreflang tags start with declaration <link rel="alternate", adds URL href={{url}}, and ends with hreflang={{language ISO}}

Example of a hreflang tag for a URL translated to German.

<link rel="alternate" href="https://about.gitlab.com/de/warum/nutze-continuous-integration-fuer-schnelleres-bauen-und-testen/" hreflang="de" />

We set the hreflang when needed in the frontmatter for a page with the language specific ISO Code, in German for example frontmatter: de.