Manager, Engineering (Delivery)
The Manager, Engineering (Delivery) personally manages the engineering team responsible for tasks relating to
release management of GitLab releases as well as continuous delivery/deployment on GitLab.com.
Team mandate is described in the team handbook
and it consists of Site Reliability Engineers and
Backend Engineers.
The Engineering Manager's responsibility is primarily their team. They need to
be familiar with GitLab's underlying technologies and processes to be able to support their teams growth, as well as be the final conclusive vote in cases where the team is blocked on a path forward.
Their primary focus is hiring and building a world-class team and putting them in the optimal position to succeed. They must also efficiently coordinate
across departments to accomplish collaborative goals.
Job Grade
The Manager, Infrastructure is a grade 8.
Responsibilities
- Hire an incredible team that lives our values
- Improve the happiness and productivity of the team
- Hold regular 1:1's with team members
- Guide self-managed release and GitLab.com continuous deployment processes
- Manage agile projects
- Work across sections within engineering
- Improve the quality, security and performance of the product
- Work on small changes outside of the critical path
Requirements
- 2-5 years managing software engineering teams
- Excellent technical background
- Demonstrated teamwork in a peak performance organization
- Experience running a consumer scale platform
- Product company experience
- Enterprise software company experience or startup experience
- Computer science education or equivalent experience
- Passionate about open source and developer tools
- Exquisite communication skills
- Management at GitLab
- Experience in managing a remote team
- Ability to use GitLab
Manager, Engineering (Delivery), have the following job-family performance indicators:
Manager, Engineering Reliability
The Manager, Engineering (Reliability) leads an engineering team composed of SREs that is relentlessly focused on the reliability of GitLab's SaaS offerings. They see the team as their product. They emphasize building a world-class team and putting them in the optimal position to succeed. They own the delivery of product commitments and they are always looking to improve the productivity of their team. They must also coordinate across departments to accomplish collaborative goals.
Job Grade
The Manager, Infrastructure is a grade 8.
Responsibilities
- Recruit and retain an incredible team that lives our values
- Improve the happiness and productivity of the team
- Own Incident Response, Change Management, and Observability
- Hold regular 1:1's with team members
- Manage agile projects
- Work across departments within engineering to improve the quality, security, and performance of the product
Requirements
- 2-5 years managing software engineering, SRE, DevOps, or similar teams
- Experience operating a consumer scale platform
- Experience with management of a globally-dispersed team
- Computer science education or equivalent experience
- Interest in open source and developer tools
- Exquisite communication skills
- Management at GitLab
Nice-to-haves
- Online community participation
- Remote work experience
- Startup experience
- Significant open source contributions
Manager, Engineering (Infrastructure), have the following job-family performance indicators:
Manager, Engineering (Scalability)
The Manager, Engineering (Scalability) personally manages the engineering team responsible for GitLab and GitLab.com at scale, working on the highest priority scalability items in the application in close coordination with Reliability Engineering teams and providing feedback to other Engineering teams so they can become better at scalability as well. Team mandate is described in the team handbook and it consists of Backend Engineers and Site Reliability Engineers.
The Engineering Manager's responsibility is primarily their team. They need to be familiar with GitLab's underlying technologies and processes to be able to support their team growth, as well as be the final conclusive vote in cases where the team is blocked on a path forward.
Their primary focus is hiring and building a world-class team and putting them in the optimal position to succeed. They must also efficiently coordinate across departments to accomplish collaborative goals.
Job Grade
The Manager, Infrastructure is a grade 8.
Responsibilities
- Hire an incredible team that lives our values
- Improve the happiness and productivity of the team
- Hold regular 1:1's with team members
- Drive scalability initiatives for GitLab and GitLab.com, and coordinate with the Development Department through the Availability and Scalability Board
- Manage agile projects
- Work across sections within Engineering
- Improve the scalability of the product
- Work on small changes outside of the critical path
Requirements
- 2-5 years managing software engineering teams
- Excellent technical background
- Demonstrated teamwork in a peak performance organization
- Experience running a consumer scale platform
- Product company experience
- Enterprise software company experience or startup experience
- Computer science education or equivalent experience
- Passionate about open source and developer tools
- Exquisite communication skills
- Management at GitLab
- Experience in managing a remote team
Manager, Engineering (Scalability), have the following job-family performance indicators:
Senior Engineering Manager, Delivery and Scalability
The Senior Engineering Manager, Delivery and Scalability manages multiple teams within the Infrastructure Department (Delivery and Scalability) that work on GitLab.com and contribute to our on-premise product. They see their teams as their products. They are capable of managing multiple teams and projects at the same time. They are expert recruiters of both engineers and managers. They can also grow the existing talent on their teams. This is an influential role and models the behaviors we want to see in our teams and holds others accountable when necessary. They create the collaborative and productive environment in which managers, reliability, backend and frontend engineers do their work and succeed.
Job Grade
The Senior Engineering Manager, Infrastructure is a grade 9.
Responsibilities
- Manage the Delivery and Scalability Infrastructure teams
- Conduct managerial interviews for candidates, and train engineering managers to do said interviews
- Generate and implement process improvements, especially cross-team processes
- Hold regular 1:1s with team managers and skip-level 1:1s with all members of their team
- Management mentorship
Requirements
- Technical credibility: Past experience as a product engineer and managing teams thereof
- Management credibility: Past experience (3 to 5 years) as an engineering manager
- Ability to understand, communicate and improve the quality of multiple teams
- Demonstrate longevity at at least one recent job
- Ability to be successful managing at a remote-only company
- Value and exhibit servant-leadership behaviors
Nice-to-have Requirements
The Senior Engineering Manager, Delivery and Scalability, has the following performance indicators:
Director, Infrastructure (Reliability)
The Director, Infrastructure (Reliability) manages the Engineering Reliability teams within the Infrastructure Department. These teams work on GitLab.com and also contribute to our core product. They are capable of managing multiple teams and guiding a portfolio of projects to successful outcomes. They are expert recruiters of Database Reliability Engineers, Site Reliability Engineers and Engineering Managers. They understand how to assess team capabilities and grow the existing talent on their teams. They possess a vision for successful reliability engineering and are advocates for supporting practices and technology. This role is a senior influencer who models the behaviors we want to see in our teams and contributes to great results.
Job Grade
The Director, Infrastructure is a grade 10.
Responsibilities
- Lead hiring and management success across multiple Infrastructure Reliability Engineering teams
- Measure and improve productivity of the team while supporting a great Team Member experience and belonging
- Drive quarterly OKRs
- Collaborate across departments within engineering
- Own the overall reliability of GitLab.com
- Own the process for incident response and management
- Guide the process for team workflow and project management
- Ensure team process and capability to stay ahead of system capacity demands
- Support improvements in infrastructure spend efficiency
- Communicate effectively across all company departments and roles
- Implement Site Reliability process, tools, and knowledge consistent with a clear vision for driving reliability at GitLab.
Requirements
- 5+ years managing multiple operational reliability and/or engineering teams
- Excellent recruiter capable of attracting top talent
- Experience with consumer-level scale systems and Software as a Service (SaaS) product delivery
- Passionate about open source and developer tools
- Experience in a results-oriented organization
- Enterprise software company experience
- Approach challenges with a growth mindset
Nice-to-haves
- Candidates with diverse experience and backgrounds
- Prior remote work experience
- Significant open source contributions
- Experience with global teams
VP of Infrastructure
The VP of Infrastructure manages multiple teams that work on GitLab.com and contribute to our on-premise product. They see their teams as their products. They are capable of managing multiple teams and projects at the same time. They are expert recruiters of DBREs, SREs, Backend and Frontend Engineers, and managers. They can also grow the existing talent on their teams. Like all GitLab Engineering Directors, this role is a senior influencer that models the behaviors we want to see in our teams and holds others accountable when necessary. And they create the collaborative and productive environment in which SREs and SRE managers do their work and succeed.
Job Grade
The VP of Infrastructure is a grade 12.
Responsibilities
- Hire and manage multiple infrastructure teams that live our values
- Measure and improve the happiness and productivity of the team
- Define the agile development and continuous delivery process
- Drive quarterly OKRs
- Work across departments within engineering
- Write public blog posts and speak at conferences
- Own the availability, reliability, and performance of GitLab.com
- Drive process for incident management
- Drive process for project management with transparent status and high productivity
- Plan ahead of required system capacity
- Drive infrastructure cost efficiency
- Communicate clearly and concisely with peers within Engineering and executives
- Create easy-to-understand SLOs and transparent dashboards
Requirements
- 10 years managing multiple operations teams
- Excellent recruiter capable of attracting top talent
- Experience with consumer-level scale systems
- Passionate about open source and developer tools
- Experience in a peak performance organization
- Enterprise software company experience
- Product company experience
- Startup experience
Nice-to-haves
- Candidates with diverse backgrounds
- Prior remote work experience
- Significant open source contributions
- Experience with global teams
The VP Infrastructure, has the following performance indicators:
Career Ladder
For more details on the engineering career ladders, please review the engineering career development handbook page.
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About GitLab
GitLab Inc. is a company based on the GitLab open-source project. GitLab is
a community project to which over 2,200 people worldwide have contributed.
We are an active participant in this community, trying to serve its needs
and lead by example. We have one vision: everyone can
contribute to all digital content, and our mission is to change all creative
work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom,
efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging,
boring solutions, and quirkiness. If these values match your personality,
work ethic, and personal goals, we encourage you to visit our
primer to learn more. Open source is our culture, our way of
life, our story, and what makes us truly unique.
Top 10 reasons to work for GitLab:
- Work with helpful, kind, motivated, and talented people.
- Work remote so you have no commute and are free to travel and move.
- Have flexible work hours so you are there for other people and free to plan
the day how you like.
- Everyone works remote, but you don't feel remote. We don't have a head
office, so you're not in a satellite office.
- Work on open source software so you can interact with a large community and
can show your work.
- Work on a product you use every day: we drink our own wine.
- Work on a product used by lots of people that care about what you do.
- As a company we contribute more than we take, most of our work is released
as the open source GitLab CE.
- Focused on results, not on long hours, so that you can have a life and
don't burn out.
- Open internal processes: know what you're getting in to and be assured
we're thoughtful and effective.
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks
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