Globalization & Localization

Levels

Director, Globalization & Localization

The Director, Globalization & Localization reports to the VP Marketing Strategy & Platforms.

Director, Globalization & Localization Job Grade

The Director, Globalization & Localization is a grade 10 role.

Director, Globalization & Localization Role

The Director, Globalization & Localization will lead Gitlab’s go-to-market localization strategy, operations and technology platform, with a primary focus on Sales, Marketing, Growth & E-commerce Product areas. You’ll apply your deep domain knowledge and experience in web & product internationalization, localization lifecycle management, translation management system, machine translation and international expansion to help share the GitLab story & value across languages and cultures. You will translate, localize and customize market-appropriate content that resonates with the target audience. You’ll also work with product and engineering to ensure our globalization infrastructure and technology platform can support both current and future use cases. The qualified candidate will be a driven and inspiring leader who has a successful track record of building and leading a global team, including agencies and linguists network, and is comfortable being a player coach while scaling the globalization & localization function as our company grows.

Director, Globalization & Localization Responsibilities

• Lead the go-to-market localization lifecycle management, operations, and technology infrastructure initiatives and teams
• Recruit, inspire, develop and retain a globally distributed all-remote team. Manage the localization agencies and linguists network to ensure continuous improvement of quality and productivity.
• Develop and maintain strong working relationships with culturally and geographically diverse stakeholders. Collaborate with sales & marketing regional leaders.
• Define and execute on an end-to-end localization and transcreation programs from planning, budgeting to delivery and QA.
• Help drive significant improvement in international SEO and revenue growth through special cross-functional globalization initiatives
• Allocate resources and budget to efficiently maximize business outcomes, and contribute to the strategic objectives along the customer journey

Director, Globalization & Localization Desirable Skills, Knowledge, and Experience

• Progressive experience leading globalization / localization at fast growing technology companies preferably with Software-as-a-Service offerings and strong open source communities
• Leadership experience managing a high-performing team in a distributed environment, with an emphasis on people leadership, building teams to scale, and engaging global and local stakeholders.
• Experience collaborating across multiple internal departments and teams, building effective relationships and influencing change
• Strong network and relationship with localization agencies, project managers and linguists
• Deep domain expertise in localization lifecycle, CAT tools, TMS. Technical understanding of common DevOps platforms, CMS, and marketing automation systems. - Demonstrated ability to learn and leverage new technologies
• Professional fluency in English and at least one of the following languages: French, Germany, Spanish, or Japanese
• Comfortable using data to measure results and inform decision making and strategy development.
• You share our values, and work in accordance with those values.

Career Ladder

The next step in the Director, Globalization & Localization job family is not yet defined at GitLab.

Performance Indicators

• Speed and throughput of translation; % of on-time deliveries
• Localization Quality; average language quality scores
• Total localization costs relative to content volume / format; fully-loaded price per word
• Non-English SEO lift; % uplift in organic traffic and conversions for target markets
• New pipeline lift; % uplift in Marketing Qualified Leads & Sales Accepted Opportunities for target markets

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
• A 45 minute interview with our VP, Marketing Strategy & Platforms
• A 45 minute interview with our Director, Digital Experience or Group Product Manager, Growth
• A 45 minute interview with our Director, Marketing Operations or Manager, Marketing Operations
• A 45 minute interview with our VP, Integrated Marketing or Director, Global Field Marketing
• A 30 minute interview with our VP, Field Operations or VP, Sales Strategy & Analytics
• A 30 minute interview with our Chief Marketing Officer or VP, Product Marketing
• A 45 minute interview with our Director, People Business Partner

Additional details about our process can be found on our hiring page.

Compensation Calculator

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!