Learning & Development Roles

The Learning and Development (L&D) job family is responsible for building and maintaining a learning culture at GitLab. Specifically, L&D plays a strategic role in the organization to ensure team members acquire and build skills, knowledge, and competencies that will enable them to perform at a high level. The goal of the job family is to develop and change the behavior of team members and groups to reach organizational objectives and results.

Associate Learning & Development Program Manager

The Associate Learning & Development Program Manager reports to the Learning & Development Mnanager.

Associate Learning & Development Program Manager Job Grade

The Associate Learning & Development Program Manager is a grade 5.

Associate Learning & Development Program Manager Responsibilities

• Support the identification and design of learning solutions to support GitLab's growth
• Maintain the back-end management of learning administration to include certifications, knowledge assessments, external learning inquires, and internal training programs
• Utilize the LMS course authoring tool to create Handbook first course content
• Develop customized learning paths for team members that incorporate customized and curated learning content
• Track and monitor training consumptions through reporting and analytics

Associate Learning & Development Program Manager Requirements

• Ability to use GitLab
• Interest in developing skills in adult learning theory and instructional design while applying those lessons to new learning content at GitLab
• Nice to have: experience with instructional design and developing learning content
• Passion for supporting team members growth and development while helping to build a learning culture at GitLab
• 0-2 years of work experience in the areas of training delivery, instructional design, or learning technology

Intermediate Learning & Development Program Manager

The Program Manager, Learning & Development (Intermediate) reports to the Learning and Development Manager.

Intermediate Learning & Development Program Manager

The Program Manager, Learning & Development (Intermedidate) is a grade 6.

Intermediate Learning & Development Program Manager Responsibilities

• Develop and lead the successful execution of training programs to ensure audiences are equipped with content, resources, tools, and training
• Lead the end-to-end project management of learning programs and successfully launch organizational learning programs
• Coordinate learning programs that enhance the capabilities of team members through continuing education and skills training
• Evaluate the effectiveness of the learning programs to ensure they meet the needs of team members, strategic organization priorities, and stakeholders
• Manage and drive team members to leverage existing learning infrastructure to enable a culture of continuous learning
• Partner with the organization to understand the skills needed to be successful as an Individual Contributor and People Leader
• Collaborate with the broader People team to understand the needs of the organization, recommend learning solutions, and co-create the design & development
• Boost team member experience by understanding their learning goals throughout the whole team member lifecycle and ensuring current offering meet those goals
• Build relationships with key stakeholders to ensure delivery of commitments
• Mentor and coach team members on core concepts that are taught during training and be the source of fostering a positive work environment where everyone feels inspired by their own growth & potential

Intermediate Learning & Development Program Manager Requirements

• Strong understanding of GitLab for project management
• Demonstrated experience managing the end-to-end project lifecycle of an organization wide learning program
• Passion for learning & development industry research and trends
• Ability to be a role-model for continuous learning throughout the organization
• Exceptional written & verbal communication and presentation skills
• Team player with strong interpersonal skills, skilled at project and change management with cross-functional collaboration
• Ability to thrive in a fast-paced, unpredictable environment
• Comfortable with rapid iterations of project deliverables to meet the needs of the organization
• Excellent organizational, task, and time management skills, with an emphasis on detail and follow-up and the ability to prioritize tasks and request from multiple stakeholders and audiences
• Display strong consulting and collaboration skills

Senior Learning & Development Program Manager

The Senior Learning & Development Program Manager reports to the L&D Manager.

Senior Learning & Development Program Manager Job Grade

The Learning & Development Partner is a grade 7.

Senior Learning & Development Program Manager Responsibilities

• Extends the Intermediate Learning & Development Program Manager responsibilities
• Partner with members of the People group and the leadership team to identify, develop, and deliver solutions that support the growth of our team members and GitLab's success
• Establish an internal learning and development roadmap for all GitLab managers and individual contributors
• Iterate on existing materials and design and develop new onboarding/L&D content, utilizing GitLab's YouTube channel and handbook
• Monitor L&D metrics and iterate upon programs and courses for continuous improvement
• Create and design the supporting course material for all onboarding and/or development programs, both for instructor-led and e-learning
• Identify and design the right learning solutions to support GitLab's growth
• Build and scale initiatives that focuses on company culture, individual development, strengthening our leadership, and organizational learning

Senior Learning & Development Program Manager Requirements

• Extends the Learning & Development Program Manager (Intermediate) requirements
• 5+ years experience in related work such as instructional design and developing learning or onboarding content
• Track record of designing engaging and impactful development programs that improves individual, team, and company performance
• Exceptional written and interpersonal skills
• Experience developing self-service learning content, such as e-learning modules
• Experience designing and delivering webinars or synchronous online courses
• Strong logistical planning and organizational skills
• Capable of working collaboratively across multiple departments
• Passionate about personal development, training, learning, and seeing individuals develop to their fullest potential
• Deep experience in assessing organizational needs and developing a variety of learning solutions to drive development and growth within the company

Manager, Learning & Development

The Learning & Development Manager reports to the Senior Manager, Learning & Development.

Job Grade

The Learning & Development Manager is a grade 8.

Responsibilities

• Extends the Senior Program Manager, Learning & Development responsibilities
• Develop and lead the Learning and Development team while creating quality learning lessons and programs
• Design and develop role-based learning paths for individual contributors, managers, aspiring managers, and executive leadership
• Advise People group and the leadership with organization wide training initiatives that support the growth of our team members and GitLab’s success
• Design, develop, and deploy a comprehensive eLearning, microlearning, and live learning curriculum for all team members with role-based learning paths for managers, team members, aspiring managers, and executives
• Integrate the Learning Management System into GitLab and manage the change management and adoption activities and ensure all content is Handbook first
• Introduce new learning vehicles that reinforce a personalized learning infrastructure that includes curated content, customized content, and eLearning modules
• Train and coach managers and executive leadership and others involved in employee development efforts
• Develop and introduce training development plans that complement performance development and enablement plans
• Apply adult learning theory best practices and the latest learning trends into GitLab that are handbook first
• Conduct annual learning needs analysis that identify functional and organization wide training goals
• Review future workforce competency requirements and learning needs to identify gaps in current learning programs and map to proposed curriculum
• Define learning priorities and governance of learning programs by introducing open enrollment courses where team members can self-select courses of interest
• Identify current and future workforce requirements by working with GitLab leaders to understand what the workforce will need to do in the future to deliver on business objectives
• Efficiently manage learning and development budgets

Requirements

• Extends the L&D Senior Program Manager requirements
• 7+ years of work experience in the areas of training delivery, instructional design, learning technology, and people management
• Strong project management, leadership, change management, and cross-functional collaboration skills with a track record of managing complex learning projects
• Ability to seamlessly bridge across technical and non-technical groups to achieve an aligned outcome
• Self-organized with the ability to think strategically about learning design, business needs, strategic priorities, employee development, and employee engagement
• Robust experience delivering presentations to diverse audiences with a range of backgrounds, social styles, learner profiles, and job duties
• Experience collaborating across multiple stakeholder groups to deliver global solutions
• Demonstrated analytical problem solving with an ability to manage through ambiguity
• Experience designing and delivering self-service learning content and building a learning infrastructure
• Comprehensive knowledge and proven experience with learner-centered, performance based instructional theories and adult learning principles
• Demonstrated excellence in written and verbal communication, organizational skills, and project management
• Experience in influencing senior leaders/stakeholders at the director and above levels

Senior Manager, Learning & Development

The Senior Manager, Learning & Development reports to the VP, Talent & Engagement.

Job Grade

The Learning & Development Manager is a grade 8.

Responsibilities

• Extends the Manager, Learning & Development responsibilities
• Lead the Learning and Development team of individual contributors and managers while creating quality learning lessons and programs
• Develop the long term strategy of GitLab's Learning Development programs & learning paths for individual contributors, managers, aspiring managers, and executive leadership
• Assess current and future business needs to develop a compelling and prioritized roadmap of L&D deliverables that accelerate team members' results
• Introduce new learning vehicles that reinforce a personalized learning infrastructure that includes curated content, customized content, and eLearning modules
• Apply adult learning theory best practices and the latest learning trends into GitLab that are handbook first

Requirements

• Extends the Manager, Learning & Development requirements
• 9+ years of work experience in the areas of training delivery, instructional design, learning technology, and people management
• Ability to seamlessly bridge across technical and non-technical groups to achieve an aligned outcome
• Self-organized with the ability to think strategically about learning design, business needs, strategic priorities, employee development, and employee engagement
• Experience collaborating across divisions to deliver global solutions at a company level
• Experience managing a team and potentially managing managers
• Demonstrated excellence in written and verbal communication, organizational skills, and project management
• Experience in influencing senior leaders/stakeholders at the director and above levels

Director, Learning & Development

The Director, Learning & Development reports to the VP, Talent & Engagement.

Job Grade

The Learning & Development Manager is a grade 10.

Responsibilities

• Extends the Senior Manager, Learning & Development responsibilities
• Lead the Learning and Development team of individual contributors and managers while creating quality learning lessons and programs
• Develop the long term strategy of GitLab's Learning Development programs & learning paths for individual contributors, managers, aspiring managers, and executive leadership
• Assess current and future business needs to develop a compelling and prioritized roadmap of L&D deliverables that accelerate team members' results
• Introduce new learning vehicles that reinforce a personalized learning infrastructure that includes curated content, customized content, and eLearning modules
• Apply adult learning theory best practices and the latest learning trends into GitLab that are handbook first

Requirements

• Extends the Senior Manager, Learning & Development requirements
• 9+ years of work experience in the areas of training delivery, instructional design, learning technology, and people management
• Ability to seamlessly bridge across technical and non-technical groups to achieve an aligned outcome
• Self-organized with the ability to think strategically about learning design, business needs, strategic priorities, employee development, and employee engagement
• Experience collaborating across divisions to deliver global solutions at a company level
• Experience managing a team and potentially managing managers
• Demonstrated excellence in written and verbal communication, organizational skills, and project management
• Experience in influencing senior leaders/stakeholders at the director and above levels

Senior Director, Learning & Development

The Senior Director, Learning & Development reports to the VP, Talent & Engagement.

Job Grade

The Learning & Development Manager is a grade 11.

Responsibilities

• Extends the Director, Learning & Development responsibilities
• Lead the Learning and Development team of individual contributors and managers while creating quality learning lessons and programs
• Develop the long term strategy of GitLab's Learning Development programs & learning paths for individual contributors, managers, aspiring managers, and executive leadership
• Assess current and future business needs to develop a compelling and prioritized roadmap of L&D deliverables that accelerate team members' results
• Introduce new learning vehicles that reinforce a personalized learning infrastructure that includes curated content, customized content, and eLearning modules
• Apply adult learning theory best practices and the latest learning trends into GitLab that are handbook first

Requirements

• Extends the Director, Learning & Development requirements
• 9+ years of work experience in the areas of training delivery, instructional design, learning technology, and people management
• Ability to seamlessly bridge across technical and non-technical groups to achieve an aligned outcome
• Self-organized with the ability to think strategically about learning design, business needs, strategic priorities, employee development, and employee engagement
• Experience collaborating across divisions to deliver global solutions at a company level
• Experience managing a team and potentially managing managers
• Demonstrated excellence in written and verbal communication, organizational skills, and project management
• Experience in influencing senior leaders/stakeholders at the director and above levels

Specialities

Career Mobility & Development

• Focus on the development and implementation of learning programs that enable team member career mobility & development
• Design, develop and co-create scalable, results-driven programs that expose team members to on the job training resources including mentorship, interning, shadowing, and other professional development opportunities
• Create career development progression paths for team members that align with team member employment lifecycle
• Educate team members of career mobility programs and measure the impact to include promotion rates, retention, and engagement survey scores
• Partner with People Operations to evaluate, manage, and build tools to increase efficiency with talent mobility programs

Onboarding

• Focus on owning the end-to-end development of an efficient and innovative onboarding program for the organization to ensure new hires effectively understand and implement GitLab culture and ways of working
• Re-designs current onboarding program to equip engineering and non-engineering team members with the right skills to be successful in their role
• Co-create new onboarding programs for Managers to Executive Leadership
• Serve as the main point of contact for Day 1, 30 days, 60 days, 90, 180 days, to ensure a successful onboarding process with new hires.
• Partner with People Operations team to ensure administrative requirements of onboarding for all new hires are met
• Continuously work to ensure onboarding process is organized and efficient as possible while identifying and acting on opportunities to improve and update processes and policies

L&D Performance Indicators

1. Reduce voluntary attrition by 5% each year by measuring exit survey data related to career development
2. Increase in 5% each year for the Growth & Development category of the annual engagement survey
3. Increase in access to career mobility: internal transfers, promotions, job shadows, intern for learning, and professional development

Hiring Process

Candidates for Learning & Development can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the procss.

• Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
• Next, candidates will be invited to a 45 minute interview with the Hiring Manager
• Then, candidates will be invited to schedule a 45 minute interview with a peer in Learning & Development
• Then, candidates will be invited to schedule a 45 minute interview with a People Business Partner
• Final, candidates will be invited to schedule a 50 minute interview with the leader of L&D

Career Ladder

The next step in the Learning & Development job family is to move to a higher grade within L&D or People Group leadership which is not yet defined.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!