The Program Manager, Customer Programs is a part of the Customer Success Manager team, and focuses on enabling the onboarding-only and digital customer segments. They support and enable our digital only (email, surveys, etc) segment of customers and are are responsible for increasing stickiness and customer satisfaction of this segment along with the other members of the Customer Success team.
The Program Manager, Customer Programs (Intermediate) reports to the Director of Customer Success Managers.
The Program Manager, Customer Programs is a Grade 6.
The Program Manager, Customer Programs reports to the Director of Customer Success Managers.
The Senior Program Manager, Customer Programs is a Grade 7.
The Customer Programs Job Family would flow into the Customer Success Managers Job Family.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.
Additional details about our process can be found on our hiring page.
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 Reasons to Work for GitLab:
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.