The Program Manager, Customer Programs is a part of the Technical Account Manager team, and focuses on enabling the onboarding-only and digital customer segments. They support and enable our digital only (email, surveys, etc) segment of customers and are are responsible for increasing stickiness and customer satisfaction of this segment along with the other members of the Customer Success team.
The Program Manager, Customer Programs (Intermediate) reports to the Director of Technical Account Managers.
The Program Manager, Customer Programs is a Grade 6.
The Program Manager, Customer Programs reports to the Director of Technical Account Managers.
The Senior Program Manager, Customer Programs is a Grade 7.
The Customer Programs Job Family would flow into the Technical Account Managers Job Family.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.
Additional details about our process can be found on our hiring page.
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