Gitlab hero border pattern left svg Gitlab hero border pattern right svg

Inside Sales Representative

Inside Sales Representative

Job Grade

The Inside Sales Representative is a grade 6.

Responsibilities

  • Inside Sales Representative will report to an Inside Sales Manager.
  • Ensure healthy weekly activity: calls, leads, demos, and opportunity progression (MEDPPIC).
  • Review weekly forecast and business outcomes with sales leaders. This includes win/loss analysis so we can iterate approach based on our success and failures.
  • Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery.
  • Responsible for all renewals of all contracts and upgrades in your territory.
  • Improve and maintain Salesforce structure for accurate sub accounts (groups/programs), opportunities and contacts.
  • Collaborates regionally and globally in developing/enhancing standardized processes, reports, and sales programs that facilitate efficient sales operations, effective sales execution, and improved management insight. This includes ensuring the GitLab sales handbook is followed and/or modified when necessary.

Requirements

  • A true desire to see customers benefit from the investment they make with you
  • Demonstrated progressive experience with B2B software sales
  • Experience selling into large organizations
  • Interest in GitLab, and open source software
  • Ability to leverage established relationships and proven sales techniques for success
  • Effective communicator, strong interpersonal skills
  • Motivated, driven and results oriented
  • Excellent negotiation, presentation and closing skills
  • Preferred experience with Git, Software Development Tools, Application Lifecycle Management
  • You share our values, and work in accordance with those values.
  • Ability to use GitLab

Public Sector Inside Sales Representative

Job Grade

The Public Sector Inside Sales Representative is a grade 6.

Additional Responsibilities

  • Work with government contract officers to ensure RFQ’s are responded and closed in a timely manner. This would include working with the Public Sector Inside Sales Manager to determine which partners could bring value if we assign them to run with an account.
  • Work with Channel Managers to team on call campaigns and quotes for RFQs through distribution.
  • Manage Reseller relationships: Quoting, Lead generation, Renewals, Product and price list updates.

Senior Inside Sales Representative

Job Grade

The Senior Inside Sales Representative is a grade 7.

Additional Responsibilities

  • One year of successful account management related to closed sales results with GitLab Public Sector clients.
  • One year of successful account management at Gitlab with regards to call, deal and other metrics (e.g. managing tasks in SalesForce).
  • Ability and willingness to mentor less experienced PubSec team members.

Performance Indicators

As with all roles in the Sales Department the Public Sector Inside Account Representative participates in the Sales KPIs.

Career Ladder

The next steps for the Inside Sales Representative Job Family would be to move to the Strategic Account Leader Job Family.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Qualified candidates receive a short questionnaire from our Global Recruiters
    1. What would differentiate you and make you a great account executive for GitLab?
    2. What is your knowledge of the space that GitLab is in? (i.e. Industry Trends)
    3. How do you see the developer tools changing over the coming years from a sales perspective? (i.e. Competitive Positioning, Customer Needs, etc)
  • Selected candidates will be invited to schedule a screening call with our Global Recruiters
  • Next, candidates will be invited to schedule a first interview with Federal Sales Director
  • Candidates will be invited to schedule a second interview with our CRO
  • Finally, candidates will interview with our CEO
  • Successful candidates will subsequently be made an offer via email

Additional details about our process can be found on our hiring page.

Compensation

Compensation information for this role can be found on our Sales Commissions handbook page. On this page, we have an overview of the standard OTE base and variable split for each Sales job family. Also listed on the page, is our quota ramp information by segment as well as our seasonality assumptions. New salespeople who join after the fiscal year may be eligible for a super commission rate which pays out at a higher rate until the ramped quota is met - watch the video on the page to learn more!
Sales compensation plans are governed by the Sales Compensation Plan terms and conditions. Some differences may apply. For any specific compensation questions, please contact your manager (current manager or hiring manager).

Compensation Calculator

To find out more about the compensation for this role, please apply to a role first. Once selected for a screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

  1. Mission: Everyone can contribute
  2. Results: Fast growth, ambitious vision
  3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
  4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
  5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
  6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
  7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
  8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
  9. Work/Life Harmony: Flexible workday, Friends and Family days
  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license