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Solutions Architect

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Solution Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address clients business requirements. Solution Architects are responsible for actively driving and managing the technology evaluation and validation stages of the sales process. Solution Architects are the product advocates for GitLab’s Enterprise Edition, serving as a trusted advisor to the client, focusing on the technical solution while also understanding the business challenges the customer is trying to overcome.

The Solution Architect for Customer Success Initiatives provides the opportunity to help drive value and change in the world of software development for one of the fastest growing platforms. By applying your solution selling and architecture experience from planning to monitoring, you will support and enable successful adoption of the GitLab platform. You will be working directly with our top enterprise customers. You will be working collaboratively with our sales, engineering, product management and marketing organizations.

This role provides technical guidance and support through the entire sales cycle. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of the GitLab platform within enterprise customers becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.

To learn more, see the Solutions Architect handbook

Responsibilities

Requirements

Specialties

Read more about what a specialty is at GitLab.

Levels

Junior Solutions Architect

Junior Solutions Architects share the same requirements and responsibilities outlined above, but typically join with less relevant experience, alternate background and/or less industry exposure than a typical enterprise Solutions Architect. The Junior Solutions Architect role most commonly interacts with small to mid-size companies rather than large enterprises.

Senior Solutions Architect

The Senior Solutions Architect role extends the Solutions Architect role to include more responsibilities based on experience, expertise and team influence.

Responsibilities

A Senior Solutions Architect may choose to pursue the management track after this.

Federal Solutions Architect

Additional Responsibilities

Additional Requirements

Manager, Solutions Architects

GitLab is a hyper growth company searching for people who are intelligent, aggressive and agile with strong skills in technology, sales, business, communication and leadership. Desire to lead through change is a must.

The Manager, Solutions Architects role is a management position on the front lines. This is a player/coach role where the individual is expected to be experienced in and have advanced insight to the GitLab platform. The individual will contribute to territory and account strategy as well as driving the execution directly and indirectly. The individual will need to be very comfortable giving and receiving positive and constructive feedback, as well as adapting to environmental change and retrospecting on successes and failures. The Manager, Solutions Architects will work together with the other managers within the customer success organization to help execute on strategies and vision with the Director.

Responsibilities

Requirements

All requirements for the Solutions Architect role apply to the Manager, Solutions Architects position, as the management position will need to understand and participate with the day-to-day aspects of the Solutions Architect role in addition to managing the team. Additional requirements include:

Director, Solutions Architects

GitLab’s Director of Solution Architects provides strategic vision and builds and develops an exceptional team of Solution Architects. This person manages the team responsible for leading technical evaluation and validation of prospects’ and customers’ needs to drive new customer acquisition and expansion for existing customers. Partnering closely with Sales and customer success teams, this leader will create strategies and operations to effectively and efficiently accelerate GitLab’s growth and improve prospects’ and customers’ experiences.

Responsibilities

Requirements

Specialties

Hiring Process

Candidates can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

Additional details about our process can be found on our hiring page.

Compensation

You will typically get 75% as base, and 25% based on meeting the global sales goal of incremental ACV. Also see the Sales Compensation Plan.

Apply

Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity and inclusion, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

  1. Work with helpful, kind, motivated, and talented people.
  2. Work remote so you have no commute and are free to travel and move.
  3. Have flexible work hours so you are there for other people and free to plan the day how you like.
  4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
  5. Work on open source software so you can interact with a large community and can show your work.
  6. Work on a product you use every day: we drink our own wine.
  7. Work on a product used by lots of people that care about what you do.
  8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
  9. Focused on results, not on long hours, so that you can have a life and don't burn out.
  10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

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