Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab's customers across segments, Sales, Engineering, Product Management, and Marketing organizations.
This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.
To learn more, see the Solutions Architect handbook
Level role responsibilities and requirements may be extended or overlayed by Specialty SA Roles when they also apply to a team member.
As with all roles in the Sales Department, the Solutions Architect participates in a subset of the Sales KPIs. Key priorities of these roles are to drive new (i.e., new logos) and growth bookings and contribute to sales efficiency.
The Assocate Solutions Architect reports to the Manager, Solutions Architect.
The Associate Solutions Architect is a grade 5
The Associate Solutions Architect has the same responsibilites and requirements as a Solutions Architect, but with less experience.
The Solutions Architect reports to the Manager, Solutions Architect.
The Solutions Architect is a grade 6
The Senior Solutions Architect reports to the Manager, Solutions Architect.
The Senior Solutions Architect is a grade 7
The Staff Solutions Architect reports to the Manager, Solutions Architect.
The Staff Solutions Architect is a grade 9
The Principal Solutions Architect reports to the Manager, Solutions Architect.
The Principal Solutions Architect is a grade 9
The Manager, Solutions Architects reports to the Director, Solutions Architect.
The Manager, Solutions Architects is a grade 9
The Senior Manager, Solutions Architects reports to the Director, Solutions Architect.
The Senior Manager, Solutions Architects is a grade 9
The Director, Solutions Architects reports to the VP, Customer Success.
The Director, Solutions Architects is a grade 10
The Senior Director, Solutions Architects reports to the VP, Customer Success.
The Senior Director, Solutions Architects is a grade 11
The Vice President of Solution Architecture is a job grade 12.
Specialty responsibilities and requirements may extend or overlay Level roles for a team member who has a specialty role.
GitLab’s Director, Alliances & Channels Solution Architects provides strategic vision and builds and develops an exceptional team of partner-focused Solution Architects. This person leads the team responsible for providing technical consultancy for channel and alliance partners of all types. Partnering closely with Sales, Channel / Alliances, and Customer Success teams, this leader will create strategies and operations to effectively and efficiently accelerate GitLab’s growth by continuously improving the GitLab partner ecosystem.
As with all roles in the Sales Department, the Solutions Archtiect job family participates in a subset the Sales KPIs.
A Solution Architect can progress through the various individual contributor levels or leadership roles and associated levels.
Candidates can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Additional details about our process can be found on our hiring page.
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