Technical Enablement Program Manager

The Technical Enablement Program Manager is responsible for leading and managing technical learning programs for GitLab technical sales and customer success professionals (Solution Architects and Customer Success Managers) across the technical sales professional lifecycle.

Levels

Senior Technical Enablement Program Manager

The Senior Technical Enablement Program Manager reports to the Manager, Field Enablement Programs.

Senior Technical Enablement Program Manager Job Grade

The Senior Technical Enablement Program Manager is a grade 7.

Senior Technical Enablement Program Manager Responsbilities

• Works quickly and iteratively on projects with very limited direction from others
• Viewed as a subject matter expert and trusted advisor by the sales organization and key stakeholders
• Collaborate regularly with Customer Success leadership on enablement plans
• Innovates and continually improves the delivery of world-class sales enablement programs
• Regularly shares best practices and provides constructive coaching and feedback to other members of the team
• With comprehensive knowledge of the GitLab platform and associated technologies, educate team members on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
• Maintain in-depth knowledge of the entire GitLab application.
• Continuously improve your professional skills with a focus on personal mastery and team learning.
• Work cross-departmentally to find solutions to complex scenarios and integration issues.
• Propose improvements and innovation for customer calls and product demonstrations based on current market trends.

Senior Technical Enablement Program Manager Requirements

• Demonstrated progressive experience in a software sales or sales enablement role, preferably with expertise in DevOps and/or Open Source
• Self-manages workload to meet deadlines and prioritize accordingly
• Proven experience building and managing successful sales enablement programs for B2B enterprise sales professionals
• Technical presentation and communication skills
• Experience with technical pre-sales/ post sales or as a professional in the field of information technology a plus
• Knowledge of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Experience with modern software development or operations and their associated technologies
• Ability to use GitLab and willing to work with Git and GitLab whenever possible
• Detailed oriented and analytical
• Strong team player but a self-starter
• Project management experience & skills
• Strong technical, analytic, and problem-solving skills

Performance Indicators

• Time to Value
• Net Retention

Career Ladder

The next steps for the Technical Enablement Program Manager Job Family would be to move to the Field Enablement Leadership Job Family.

Hiring Plan

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
• Next, candidates will be invited to schedule a first interview with the Hiring Manager
• Next, candidates will be invited to interview with 2-5 team members
• There may be a final executive interview

Additional details about our process can be found on our hiring page.

Compensation

Compensation Calculator

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!