Support

Search Our Documentation

Most of your questions can be answered by visiting GitLab Documentation, and using the powerful search function.

Reaching Support

Check below to see what level of support you can expect to receive, based on the subscription you have. For the quickest path to help:

Premium Support (only for Enterprise Edition Premium)

If your organization purchased Premium Support, this includes:

If your organization would like to upgrade to Premium Support, you may purchase online, email your account manager or email renewals@gitlab.com.

Regular Support for Enterprise Edition Starter

Subscribers to GitLab Enterprise Edition Starter receive next business day support via e-mail.

Please submit your support request through the support web form. As part of receiving your license file, you should also have received an email address to reach Support in case the web form can't be reached for any reason.

Support for GitHost

Subscribers to GitHost receive next business day support via e-mail.

Please submit your support request through the support web form.

Support for Community Edition

If you are seeking help with your GitLab Community Edition installation, please use the following resources:

Our community advocates also spend time on the Community Forum and Stack Overflow to help where they can, and escalate issues as needed.

Support for GitLab.com

Subscribers to GitLab.com Plans receive next business day support via e-mail. Please submit your support request through the support web form.

Even without a GitLab.com Bronze Support subscription, you can still receive the following support:

Contributing to GitLab

For more information on different ways to contribute, please visit the Contributing page.

Further resources

Additional resources for getting help, reporting issues, requesting features, and so forth are listed on our getting help page.