Support

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Most of your questions can be answered by visiting GitLab Documentation, and using the powerful search function.

Reaching Support

Self-managed
GitLab Community Forum
I need help with a self-managed GitLab Core or Free edition server
GitLab Enterprise Edition Customer Support
I need help with a paid license (Starter, Premium, Ultimate)
GitLab.com
GitLab Community Forum
I need help using GitLab.com
GitLab.com Support Forum Tracker
I need to report a general fault I encountered using GitLab.com
GitLab.com Account Support
I need help accessing my GitLab.com account
GitLab.com Customer Support
I need help with a paid subscription to GitLab.com (Bronze, Silver, Gold)

Additional resources for getting help, reporting issues, requesting features, and so forth are listed on our getting help page.

GitLab Support Offerings

Premium Support (Available for GitLab Premium, Ultimate, and Gold plans)

If your organization purchased a plan with Premium Support, this includes:

If your organization would like to upgrade to a plan with Premium Support, you may purchase online, email your account manager or email renewals@gitlab.com.

Standard Support (Available for GitLab Starter, Bronze, and Silver plans)

Subscribers with Standard Support receive next business day support via e-mail.

Please submit your support request through the support web form. As part of receiving your license file, you should also have received an email address to reach Support in case the web form can't be reached for any reason.

Support for GitHost

Subscribers to GitHost receive next business day support via e-mail.

Please submit your support request through the support web form.

Support for Community Edition

If you are seeking help with your GitLab Community Edition installation, please use the following resources:

Our community advocates also spend time on the Community Forum and Stack Overflow to help where they can, and escalate issues as needed.

Support for GitLab.com

Subscribers to GitLab.com Plans receive next business day support via e-mail. Please submit your support request through the support web form.

Even without a GitLab.com Bronze Support subscription, you can still receive the following support:

Contributing to GitLab

For more information on different ways to contribute, please visit the Contributing page.

Further resources

Additional resources for getting help, reporting issues, requesting features, and so forth are listed on our getting help page.