High availability is a system design that ensures a prearranged level of operational performance throughout a specific time-period. The most common way to measure HA is through the notion of uptime, which measures how long a service is up and running. Learn more…
When you decide to purchase a subscription, you will be issued a new license key dependent on the type of subscription you sign up for. Should you not take out a subscription, your license key will expire at the end of your evaluation period.
Yes. You have a few options. You can add users to your subscription any time during the subscription period. You can log in to your account via the GitLab Customer Portal and add more seats or by either contacting email@example.com for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end end of the subscription period. You may also pay for the additional licences per our true-up model.
If you have 100 active users today, you should purchase a 100 user subscription. Suppose that when you renew next year you have 300 active users (200 extra users). When you renew you pay for a 300 user subscription and you also pay the full annual fee for the 200 users that you added during the year.
Customers can now download and inspect the code for the latest GitLab EE version for free. However, they cannot use it without a valid subscription. They also cannot make any modification to the GitLab EE code.
The license key is a static file which, upon uploading, allows GitLab Enterprise Edition to run. During license upload we check that the active users on your GitLab Enterprise Edition instance doesn’t exceed the new number of users. During the licensed period you may add as many users as you want. The license key will expire after one year for GitLab subscribers.
After you upgrade GitLab to EE version 7.11 and higher, GitLab EE will stop working without a license key. If you don’t have a license key, please contact firstname.lastname@example.org and request a key. Once you deploy the key, GitLab EE will start functioning again.
14 days after the end of your subscription, your key will no longer work and GitLab Enterprise Edition will not be functional anymore. You will be able to downgrade to GitLab Community Edition, which is free to use.
Bugs that are reported to us always have a high priority, no matter which subscription you have. In most instances they will be fixed in the next release or the release after that, which means the turnaround is one month or two. Severe bugs will be fixed earlier in a patch release.
GitLab Enterprise Edition (EE) and GitLab Community Edition (CE) work seamlessly in HIPAA-controlled environments. These products do not store, process or transmit any patient related healthcare information. As a result, GitLab EE and GitLab CE have been implemented by hundreds of healthcare-related companies. If your company needs to ensure HIPAA compliance, GitLab will work with your security team to ensure that basic compliance criteria are met. If more extensive security procedures are required, GitLab has a number of partners that specialize in helping companies comply with industry accepted data security standards.