Support - Enhanced Support Offerings
Enhanced Support Offerings are paid for offerings in addition to the Support purchased with a subscription.
Assigned Support Engineer (ASE)
GitLab Premium and Ultimate subscriptions give you access to our Priority Support Service.GitLab also offers Enhanced Support offerings including an add-on option of an Assigned Support Engineer (ASE) who can provide a more personalized support experience. The ASE is a senior level support engineer who can partner with you to resolve support tickets more efficiently.
Full description of offering is available as a pdf download