This direction is a work in progress, and everyone can contribute:
GitLab's vision is to be the best single application for every part of the DevOps toolchain. However, some customers use tools other than our included features–and we respect those decisions. Currently, GitLab offers 30+ project services that integrate with a variety of external systems. Integrations are a high priority for GitLab, and the Integrations category was established to develop and maintain these integrations with key 3rd party systems and services.
We will primarily focus on creating new integrations that support the needs of enterprise customers, as those customers often have hard integration requirements that can fully prevent them from adopting GitLab. By supporting these requirements, we unlock new parts of the market which are otherwise wholly inaccessible.
The Integrations direction is to support GitLab's efforts at making our application Enterprise Ready by expanding and creating new high-impact integrations most in-demand by our enterprise customers.
Many enterprise organizations rely on systems like Jira, Jenkins, and ServiceNow. It is often a hard requirement to have a robust integration with these services, and not having that integration already can block adoption of GitLab completely.
By making these integrations powerful and useful, we make the lives of our users better—even when they're using other products. This is what we mean when we say that GitLab plays well with others.
Particularly for with large organizations, existing tools and services can be particuarly difficult to migrate off of, even without any explicit vendor lock-in. Moving thousands of users or hundreds of thousands of existing files or objects off of one system to GitLab can incur more costs than might be obvious at first. Internal tools may be tightly knit with the other internal systems meaning numerous new integrations have to be developed just to keep the business running.
While GitLab has a robust API that supports many of these types of integrations, it's a much more powerful experience to have a native integration already inside the application (like we already do with a number of 3rd party systems), and having a pre-existing integration is crucial to large customers for adoption.
The Integrations category tracks Maturity on a per-integration basis. Each integration is evaluated based on the following criteria:
You can view a list of all of our current integrations on our Project services documentation page
|ServiceNow||Planned||Epic · MVC Issue|
|Microsoft Teams||Under Consideration||Epic|
There are many services that could potentially integrate with GitLab and the DevOps space (and beyond.) Because of this, we prioritize the integrations we work on based on:
Based on the above scope and these priorities, we're currently only targeting a
limited set of products and services–specifically, those listed above and those
that are scheduled on our backlog.
All prioritized integrations have a target maturity of
Complete, and will
take precedent over other integrations until they hit that maturity level.
For all other integrations, our team also supports our API so that developers can build anything else they need.
Over the next year, Ecosystem will work on improving our integrations with existing tools and create integrations for a number of new systems. Enterprise systems that we are working on are:
This is our current top priority. Many of the integrations that we support are key to our customers workflows, which mean that they end up getting enabled on a majority of the projects that that customer has active. Practically, this can mean thousands of individual projects have to be enabled individually. This causes particular pain with even simple actions like rotating an access token or changing a URL endpoint. When integrations are set on a per-project basis, that one token rotation could mean thousands of individual updates that someone has to go do.
A number of our large customers have requested integration with ServiceNow, and
we know how important these types of workflow management tools can be to how
they operate their business. In particular, firms using ServiceNow as a tool for
Change Management have hard requirements for this that may block adoption of GitLab in their organizations.
Like Jira, there are many large enterprises using Rally for their project management needs, and being able to connect where projects are being planned directly to the code that is being written is core to the value that GitLab provides.
GitLab does not utilize a plugin model for integrations with other common tools and services, or provide a marketplace for them. As an open core project, integrations can live directly inside the product. Learn more about our reasons for this in our Product Handbook.
This does not mean we will never build a "marketplace" inside of GitLab, it just means we have no intention of doing that at this time.
There are hundreds of products and services that customers have requested that we build an integration with, and we sincerely wish we had the time and funding to be able to build all of them. However, since we are a team of limited size and there are only so many hours in a day, we are currently focused on creating the integrations requested by our biggest customers and userbases.
However, we're happy to partner with your company if you'd like to contribute an integration with your product. As an As an open core project, anyone in our community is welcome to add the integrations they need.
This category develops and maintains specific integrations inside the GitLab codebase, but that doesn't preclude you and your team from adding your own. At GitLab, one of our values is that everyone can contribute. If you're looking to contribute your own integration, or otherwise get involved with features in the Ecosystem area, you can find open issues here.
You can read more about our general contribution guidelines here.
If your company is interested in partnering with GitLab, check out the Partner with GitLab page for more info.
If there's an integration that you'd like to see GitLab offer, or if you have
feedback about an existing integration: please submit an issue
with the label
~Category:Integrations, or contact @deuley,
Sr. Product Manager, Ecosystem, on any open issues.