The following page may contain information related to upcoming products, features and functionality. It is important to note that the information presented is for informational purposes only, so please do not rely on the information for purchasing or planning purposes. Just like with all projects, the items mentioned on the page are subject to change or delay, and the development, release, and timing of any products, features or functionality remain at the sole discretion of GitLab Inc.
Last updated: 2023-05-23 Important information: The category page is currently under review and will be updated.
Within the category of the CustomersDot Application the goal is to improve the underlying data architecture and OTC orchestration of the application for anyone who wants to contribute. Contributors will be able to deliver enhancements to the CustomersDot application with confidence, speed and efficiency.
Within CustomersDot our customers and all relevant stakeholders are able to manage subscriptions, customers, billing accounts and licensens.
CustomersDot is the central application to contribute for the Fulfillment Platform group.
The Fulfillment Platform group is responsible for the following areas of CustomersDot:
The Fulfillment Platform group owns, maintains and evolves the underlying architecture and orchestration for GitlLab’s order-to-cash flow (OTC).
The target audience of the CustomersDot application spans all stakeholder groups, as it enables them to manage subscriptions payments, customers, billing accounts, and licenses.
Therefore, we see the following parties interacting with the CustomersDot application:
We are improving the experience of all our customers (self-service, sales-assisted and reseller customers) by improving the flow of systems and the accuracy of subscription data.
Within the next 12 months we want to strengthen the foundation of the fulfillment platform. Our main focus is to improve our order-to-cash systems and underlying data architecture, which will help us scale as GitLab continues to grow.
The focus will help us to support the scale within Fulfillment and adjacent areas as GitLab continues to grow.
Current key projects for category:
For a full list of our upcoming and ongoing projects for the category CustomersDot Application, check out our Roadmap.
As we progress with our current key projects to build the underlying strength of CustomersDot, we will identify new areas of opportunity. Future opportunities will continue to focus on fulfilment process efficiency and internal team efficiency in relation to the CustomersDot application.
List of opportunities we will tackle in the future:
For more details into future oportunities of other categories within the Fulfillment Platform group, please refer to the sections in the dedicated category pages: