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Reference Program Manager

As a Customer Reference Manager, you will be part of a team responsible for managing and growing a compelling and persuasive customer reference program that provides timely references, nurtures a vibrant peer review community, and delivers impactful case studies in support of sales, analyst relations, field events, press releases and other marketing activities.

Requirements

Responsibilities

Associate Customer Reference Manager

As GitLab continues to grow, so will customer reference program support needs, requiring we attract and retain talented professionals from a wide range of experience types and levels to join our team. Professionals who happen to be at an earlier stage in their career, newer to the enterprise software industry, or newer to the Customer Reference Manager role have a great deal to bring to the Market Research and Customer Insights team joining as Associate Customer Reference Managers. This position will typically focus on a variable subset of Customer Reference Manager activities and provides the opportunity for significant career development. The Associate Customer Reference Manager will report into the Manager, Market Research and Customer Insights.

Requirements

This role requires all of the Customer Reference Manager requirements listed above, amended with the following adjusted experience expectations:

Responsibilities

This role requires the ability to support any or all of the Customer Reference Manager responsibilities listed above as needed.

Senior Customer Reference Manager

As Customer Reference Managers progress throughout their career at GitLab or we find the need to hire a Customer Reference Manager who has more years of relevant experience, there will be a need for a Senior Customer Reference Manager position within the Market Research and Customer Insights team. The Senior Customer Reference Manager will report into the Manager, Market Research and Customer Insights.

Requirements

This role includes all of the requirements above, plus:

Responsibilities

This role includes all of the responsibilities above, plus:

Staff Customer Reference Manager

As Senior Customer Reference Managers progress throughout their career at GitLab or we find the need to hire a Senior Customer Reference Manager who has more years of relevant experience, there will be a need for a Staff Customer Reference Manager position in the Market Research and Customer Insights team. The Staff Customer Reference Manager will report into the Manager, Market Research and Customer Insights.

Requirements

This role includes all of the requirements above, plus:

Responsibilities

This role includes all of the responsibilities above, plus:

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

Additional details about our process can be found on our hiring page.

Compensation

Components

Compensation at GitLab consists of:

  1. Base salary
  2. Options
  3. Bonus in some functions
  4. Discretionary bonus
  5. Retirement contributions in eligible regions
  6. Pay for equipment
  7. Remote work
  8. Unlimited time off
  9. Benefits

Apply

Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity and inclusion, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

  1. Work with helpful, kind, motivated, and talented people.
  2. Work remote so you have no commute and are free to travel and move.
  3. Have flexible work hours so you are there for other people and free to plan the day how you like.
  4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
  5. Work on open source software so you can interact with a large community and can show your work.
  6. Work on a product you use every day: we drink our own wine.
  7. Work on a product used by lots of people that care about what you do.
  8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
  9. Focused on results, not on long hours, so that you can have a life and don't burn out.
  10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.