As a Reference Program Manager, you will be part of a team responsible for managing and growing a compelling and persuasive customer reference program that provides timely references, nurtures a vibrant peer review community, and delivers impactful case studies in support of sales, analyst relations, field events, press releases and other marketing activities.
The Reference Program Manager is a grade 6.
As GitLab continues to grow, so will customer reference program support needs, requiring we attract and retain talented professionals from a wide range of experience types and levels to join our team. Professionals who happen to be at an earlier stage in their career, newer to the enterprise software industry, or newer to the Customer Reference Manager role have a great deal to bring to the Market Research and Customer Insights team joining as Associate Reference Program Manager. This position will typically focus on a variable subset of Customer Reference Manager activities and provides the opportunity for significant career development. The Associate Reference Program Manager will report into the Manager, Market Research and Customer Insights.
The Associate Reference Program Manager is a grade 5.
This role requires all of the Reference Program Manager requirements listed above, amended with the following adjusted experience expectations:
This role requires the ability to support any or all of the Reference Program Manager responsibilities listed above as needed.
As Reference Program Managers progress throughout their career at GitLab or we find the need to hire a Reference Program Manager who has more years of relevant experience, there will be a need for a Senior Reference Program Manager position within the Market Research and Customer Insights team. The Senior Reference Program Manager will report into the Manager, Market Research and Customer Insights.
The Senior Reference Program Manager is a grade 7.
This role includes all of the requirements above, plus:
This role includes all of the responsibilities above, plus:
As Senior Reference Program Managers progress throughout their career at GitLab or we find the need to hire a Senior Reference Program Manager who has more years of relevant experience, there will be a need for a Staff Reference Program Manager position in the Market Research and Customer Insights team. The Staff Reference Program Manager will report into the Director, Market Strategy and Insights.
The Staff Reference Program Manager is a grade 8.
This role includes all of the requirements above, plus:
This role includes all of the responsibilities above, plus:
The next step in the Reference Programs job family is not yet defined at GitLab.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Additional details about our process can be found on our hiring page.
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