The Director of Customer Success Job Family, builds and leads the customer success team, including Solution Architects, Professional Services, and Technical Account Management. The Customer Success team drives the technical portion of a sale as well as ensure GitLab customers successfully adopt the product with a positive experience, driving growth for GitLab through renewals and expansion.
The Director of Customer Success reports to the VP of Customer Success.
The Director of Customer Success is a job grade level 10.
The Senior Director of Customer Success reports to the VP of Customer Success.
The Senior Director of Customer Success is a job grade level 11.
Read more about what a specialty is at GitLab.
The Director, Customer Success job family would move into the VP, Customer Success Job Family.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Additional details about our process can be found on our hiring page.
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