The GitLab Handbook
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Support Team Handbook
Readiness Team
Readiness Team
Everything you wanted to know about the Readiness sub-department
Purpose
The purpose of Support Readiness is to:
foster and support an environment where individuals and the larger support team are continuously improving.
ensure the team has ready access to information about activities that will affect the customer experience.
create operational efficiency and reduce error rates by building tooling that mechanizes or automates engineer workflows.
evaluate and measure our customer service quality and develop plans to execute globally consistent service delivery.
Support Readiness Links
Readiness Subgroup
Operations Team
Operations Team
Support Operations team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team
Last modified September 15, 2023:
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